What are the responsibilities and job description for the Implementation Specialist position at Prismatik?
Essential Functions:
- Travels frequently to various customer offices and facilities to support the installation, training, and repair of company products.
- Installs, calibrates and tests fastmill.io machine in accordance with pre-defined policies and procedures; requires use of precision measuring and testing instruments.
- Trains the doctor and their staff on the entire glidewell.io workflow, in accordance with SaaMD (Software as a Medical Device) regulatory requirements, including, but not limited to:
- Prepping and scanning chairside using best practices;
- How to design posterior & anterior crowns, inlays, onlays and multiple unit cases;
- Functionality of the fastdesign.io tools;
- Materials handling.
- Fastmill.io maintenance
- Reviews office case work (i.e., scans and designs) and provides constructive feedback on improvements to increase successful milling.
- Performs all repair procedures for the Glidewell.io system including but not limited to spindle replacement, door replacement, all motor replacements, all switch replacements, and boot replacement.
- Assists in Glidewell.io CE courses on-campus to ensure a smooth workflow throughout instruction
- As a SME (subject matter expert), assist the Learning and Development team in developing glidewell.io training materials and participates in the continuous improvement of overall customer facing training program.
- Assist in training newly hired Implementation Specialists to deliver glidewell.io training to customers, reeducates staff as needed and keeps specialists informed of improvements and changes to the customer training program.
- Collaborates with Technical Support, IT, Engineering, Manufacturing and Product Managers.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Bachelor’s degree or relevant certification in Business or Information Systems or related field.
- Minimum three (3) years’ experience as a professional in the dental industry.
- Previous experience implementing dental technologies in office as a consultant. preferred.
- CAD/CAM design experience, preferred.
- Electrical and mechanical experience, preferred.
Special Requirements/Certification:
- Must hold a valid driver’s license and passport.
- Must be able to travel frequently by car, plane, and various modes of transportation.
- Must be twenty-one (21) years of age or older.
Pay Range: $23.99-$35.00
Salary : $24 - $35
