System Expert - System Operations

A System Expert is responsible for supporting system performance, enhancements, testing, and troubleshooting for existing and new payroll systems and/or PEO, HCM & Self-Service software. The Expert will be responsible for coordinating additional internal resources, and complete validation as needed. Using knowledge of Vensure processes and procedures, the Expert will use their analytical skills to research and identify any issues with the system setup or the data translations, and data mapping, helping to identify the root cause of discrepancies and participate in problem-solving. The Expert will assist departments with the best system practices for process implementation. This position requires a detailed individual who is committed to providing the highest quality in system and software consolidation in the industry while meeting tight deadlines. You must have strong analytical skills and be very thorough and methodical.

Essential Duties and Responsibilities:

• The essential functions include, but are not limited to the following:
• Testing system interfaces
• Diagnosing system problems
• Establishing workflows
• Ensuring accurate representation of expertise prior to distribution of technical solutions to end-users
• Documenting processes and disseminating information to all relevant stakeholders
• Provide varying levels of services through configuration, analysis, validation, data mapping, integration, move to production, go-live support, transition, project planning, and professional consultative services to internal and external clients to ensure successful implementation
• Able to talk at a high level about the various components and the touchpoints between them.
• Provide post launch system support to external and internal clients
• Troubleshoot system issues as received in Jira ticketing and tracking system
• Understand project scope, timelines, and milestones
• Provide status reports and updates utilizing internal tools
• Guide and drive the internal and external client towards the best solution for business needs
• Find creative solutions to help clients with their long-term needs

Knowledge, Skills, and Abilities:

• Above average organizational, analytical, time management, and problem-solving skills 
• Able to quickly learn new software systems 
• High attention to detail 
• Able to maintain confidentiality 
• Ability to listen, understand, read, and communicate effectively both in writing and verbally in a professional environment 
• The flexibility and willingness to work in excess of standard hours when necessary
• Experience working with Jira or similar ticketing tracking systems
• Knowledge of systems and software engineering to optimally integrate subject expertise
• Exceptional leadership and mentorship abilities to introduce and implement technical solutions

Education & Experience:

• Bachelor’s degree preferred
• 3 years’ experience in the PEO industry preferred
• Demonstrable credentials as a leading Subject Matter Expert
• 2-5 years of experience working in the relevant area of expertise
• Experience in systems administration preferred
• Prior payroll software experience preferred (PrismHR, Paylocity, iSolved, Darwin, etc.)
• Prior HR, benefit administration, tax, and accounting knowledge preferred.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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