What are the responsibilities and job description for the Service Advisor/Writer position at Pristows Equipment Group?
Pristow's Equipment Group is seeking to add a service writer to their team at their Kubota Dealership in Johnstown, PA. Earn $40,000 to $60,000 in your first year writing service for agricultural and outdoor power equipment customers. If you're a motivated individual who excels at customer service and meets the qualifications, submit your resume today!
Responsibilities:
- Build trusting relationships with customers while assisting them with service needs
- Educate customers on preventative maintenance and other offered services
- Evaluate equipment needs and document customer concerns
- Translate customer concerns into technical work orders
- Identify and advise customers of additional maintenance needs
- Use dealer-approved software to build, track, and complete work orders
- Assist technicians with repair orders and parts research as needed
- Schedule customer units for pickup, delivery, and maintenance
- Inform customers through every step of the maintenance & repair process
- Explain completed repair actions to customers
- and more...
The successful individual must have:
- Excellent customer service and dedication to customer satisfaction
- Clear verbal and written communication skills
- General knowledge of engines, hydraulics, and operation of heavy equipment and outdoor power equipment
- General mechanical apptitude
The successful candidate should have:
- Experience with diesel and hydraulic repairs
- service writing experience
- sales experience
- Ability to research parts information
Required skills:
- Positive and professional attitude
- Great relationship building skills
- Team player
- Detail-oriented
- Self-starter
- Organized and thorough worker
- strong computer literacy
If you're a motivated advisor looking for a rewarding career with a great company and you meet the qualifications, apply today!
Compensation for this position is base salary commission. Benefits include: health, vision and dental insurance; IRA plan with company match, PTO, uniforms, and employee discounts.
Job Type: Full-time
Schedule:
- Monday to Friday with occasional Saturdays
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- service advisor: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $40,000 - $60,000