What are the responsibilities and job description for the Sales Consultant position at Pritchard Auto Company?
Sales Consultant
The Sales Consultant is responsible in generating leads, managing customer appointments, and ensuring a smooth process from start to finish. From the first greeting to after-sales follow-up, you’ll help customers find the right vehicle, offering expert knowledge and support.
Responsibilities
- Greet and assist customers, providing knowledgeable and friendly service.
- Build lasting customer relationships through proactive follow-up and ongoing communication.
- Accurately handle all sales paperwork and contracts, adhering to dealership procedures.
- Maintain up-to-date records in the Customer Relationship Management (CRM) system.
- Manage customer appointments and inquiries efficiently.
- Develop leads through customer outreach, self-marketing, and social media.
- Stay informed about current inventory and automotive features to provide customers with the best options.
- Ensure the sales lot is clean, organized, and accessible.
- Work with service, finance, and other departments to ensure a seamless customer experience.
- Follow and advocate for our mission, vision, and core values in all interactions, ensuring alignment with our organizational goals.
- Demonstrate flexibility and willingness to adapt to changing business needs, customer preferences, and market trends.
- Engage in process-driven approaches to ensure consistency and efficiency in the sales process.
- Follow all dealership processes and policies, including those related to accessibility.
- Additional Duties as requested.
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Reporting Structure
Reports to Sales Manager
Ideal Skills & Experience
- You enjoy working with people and can create a positive and welcoming environment.
- Must possess a valid Iowa driver’s license to facilitate vehicle demonstration and test drives.
- Previous experience in sales, especially automotive, preferred.
- A passion for providing excellent customer service.
- Ability to manage time, appointments, and tasks efficiently.
- Willingness to learn and embrace new tools or processes, including accessibility technology if needed.
- Familiarity with vehicles and features is a plus but can be developed through training.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local.
