What are the responsibilities and job description for the Guest Service Representative position at Pritikin Longevity Center?
Pritikin Longevity Center & Spa is one of the world's leading health and lifestyle-change resorts. For over 40 years, our program has given people the tools they need to feel better and live better. We are located in Doral, FL, surrounded by 650 acres of tropical paradise.
Visit our website at www.pritikin.com to learn more about our scientifically proven program to help people achieve a healthier lifestyle.
We are currently searching for a Guest Service Representative, as follows:
Essential Duties
- Participate in the check-in process by greeting guests as they arrive, giving tours, providing options for them while they wait, etc.
- Coordinate and/or act as the host for all social activities with enthusiasm and energy.
- Speak to guests directly to obtain feedback on the program, service, food, facilities, etc., and report on the feedback on a weekly basis.
- Assist guests with issues and complaints with empathy and focus on guest satisfaction. Work together with other departments and Trump personnel to find resolutions to issues.
- Assist guests with understanding their schedules and with making schedule changes, including Medical, Fitness, Nutrition appointments, etc.
- Assist guests with understanding the resort and available amenities. Act as a liaison between guests and resort outlets for guest appointments, tee times, etc.
- Aide in directing guests to meeting rooms, lecture halls, and other program locations.
Specific Requirements
- Education: High School diploma or equivalent is a plus.
- Required Experience: Customer Service experience, and experience in hotel environment is a plus.
- Required Skills: Basic Knowledge of Microsoft Office Products (Excel, Word, Outlook, and Access). Excellent communication skills.
- Preferred Skills: PC proficient. Ability to work evenings, holidays and weekends.
Pritikin offers competitive salary and benefits, including:
- 401(k) Company match
- 6 Company holidays
- Free meals during shift
- Free use of our exercise facility
- And more!
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Food provided
- Free parking
- Referral program
Schedule:
- Evenings as needed
- Holidays
- Weekends as needed
Work Location: In person
Salary : $17