Client Advisor

Private Jet Center (PJC) is looking for a Flight Support - Client Advisor to be responsible for providing trip support. The role will encompass a variety of tasks including pre-flight logistics, current-day operations, and post-flight follow- through. The Flight Support team provides service to our clients 24/7/365 and delivers a seamless, customer experience to both external and internal customers.

Proactively, ensure that the flight scheduling system is updated at all times, creates and maintains communication for exceptional service to PJC Clients. You will be a PJC Ambassador and oversee the flight operations logistics, starting 72 hours prior to a flight through the post-flight journey and ensure exceptional customer service.

KEY ROLES AND RESPONSIBILITIES

· Pro Handle a high volume of in-person, telephone, and email correspondence from an extensive variety of Clients, Crew, and external contacts

· Confirm the details of the customer journey with suppliers and operators

· Generate complete and timely flight briefs to the clients

· Following movements and notifying clients and monitoring operations on flight day

· Arrange logistics and updating logistics for Clients and Crew as needed, including ground transportation, catering or other specific requests for clients

· Assist PJC Crewmembers with Hotel Arrangements in accordance with company hotel booking policy and financial guidelines

· Communicate to flight crews, team members, and vendors related to items that may impact all catering services transactions.

· Trouble-shoot potential service deviations because of flight schedule changes and proactively address to avoid disservice.

· Placing last minute orders with vendors such as door dash or grub hub

· Conduct various accounting related tasks including tracking, monitoring, and validating in-flight catering invoices and credit card transactions.

· In coordination with Flight Dispatch proactively research potential flight issues (i.e. Weather delays/diversions, alternate airports, slot/parking/permit constraints, etc.)

· Escalate and clearly communicate any potential flight issues that will impact a client flight thru company IROP Processes

· Complete a pre-flight review of off fleet crew qualifications utilizing PJC’s high safety standards; ensuring all company safety and quality processes are followed.

· Provide accurate, complete, and concise pass down of information to ensure all is kept apprised of all details being handled and outstanding items

· Fully utilize the company CRM and other flight operations systems

· Maintain the client and supplier database

· Ensure full compliance with company procedures, protocols and safety standards

· Support the Customer First initiatives to its fullest extent

SIGNIFICANT INTERFACES / PARTNERS

Client Services, Flight Crews, Sales & Charter Department, Scheduling, Flight Operations Management.

QUALIFICATIONS: EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Previous work experience or degree in aviation-related discipline

· General knowledge of aviation, geography, and travel logistics

· Private aviation knowledge of Part 135 operations

· Determination and accountability with a strong work ethic

· A high level attention to detail. Accuracy and speed are both important attributes

· Customer-focus with strong interpersonal skills

· Excellent verbal and written communication skills

· A solution-oriented individual with and ability to solve complex logistical puzzles daily

· A flexible and supportive teamember that is strong and self-motivated

· Be mindful of how your actions, attitudes, speech, and body language can be used to encourage, build others up, and promote the well-being of clients, passengers, crew, vendors, and staff

· Seek to grow in knowledge, understanding, responsibility, and capability for the sake of personal, professional, team, and company advancement

· Pursue effectiveness in all aspects of the role, efficiencies wherever possible, while building healthy interpersonal relationships

· An ability to work holidays and variable shifts as needed

· Strong negotiation and quantitative skills

· An ability to promote the PJC culture and brand at all times

· Proficiency in Microsoft Office, and the ability to quickly learn new systems

· Experience with Jet Insight, FlightBridge, or Microsoft Office 365 is a plus

· Perform other related duties as assigned by Management

OPERATIONAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This Role has shift base schedule and will require working some, nights, weekends, and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Employment Opportunity Employer. Equal employment opportunities will be available to all persons without regard to race, sex, age, color, religion, national origin, marital status, genetic information, citizenship status, veteran status, disability, and any other classification protected by applicable law.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Ability to Commute:

• Zelienople, PA 16063 (Required)

Work Location: Hybrid remote in Zelienople, PA 16063

Salary : $45,000 - $55,000