Store Manager (Luxury)

The ideal candidate will have a Retail Management background, impeccable administration and organizational skills, and an understanding of the luxury goods market. As a Store Manager, you must have a passion, drive, and energy for delivering a great customer experience, leading, coaching and challenging your team to deliver for your customers. 

In this position you will be facilitating and supervising daily operations within your store, inspecting inventory shipments, resolving customer issues, and developing new team members. You will identify and capitalize on every opportunity for existing and new business, driving your stores' performance and profitability to its highest level.

Responsibilities

• Managing the end-to-end sales journey 
• Set sales team individual goals and performance manager your team to achieve them.
• Make sure your store is known locally, use creative ways to build awareness of the brand and exemplary service you offer
• Ensure high levels of customer service in your store at all times.
  
• Build and maintain client base through consistent follow-up, scheduling appointments to review new product lines, and inviting to store events
• Networking
• Educate every client about our brand, its USP’s, our products, their features, advantages, and benefits.
• Benchmark the competition and be able to build value in our products for the client.
• Maintain proper inventory controls, monitor stock levels and assortment, adjusting when necessary
• Receive and account for all stock deliveries in order to maintain integrity of the stockroom
• Manage all controllable costs with a view to maintaining profitability
• Liaise with HQ on financial matters including forecasting, product assortment and inventory levels
• Execute sales and promotions within the store in an accurate and timely manner
• Collect customer feedback, drive social media reviews, and continually undertake market research for individual and company performance improvement.
• Execute the level of customer service associated with the luxury shopping experience
• Enjoy what you do, share this enjoyment with others and be a positive role model for all your colleagues.

• Take ownership of your business in order to realize or exceed determined sales budgets and KPI’s
• Ensure store and team sales revenue and KPI targets are met.
  
• Ensure the store remains clean and presentable at all times, ensuring that the sales floor is properly merchandised at all times
• Actively pursue and achieve client satisfaction survey scores of a minimum of 80% positive reviews (Google 4 stars and above)
• Continuously work towards attaining both your own and your teams ongoing personal development goals.
• Ensure your store team are following the businesses guidelines, processes and procedures at all times.
  
• Ensure that you provided detailed and accurate sales forecasts.
• Consistently meet and exceed personal and team sales targets set in partnership with senior management.
• Ensure you and your team have excellent product knowledge in order to be able to make recommendations and answer any questions the customer may have
• Willing and able to conduct Inventory, shipping and delivery activities, lifting up to 40lbs

Requirements:

• At least 3-5 years in a similar role
• A pro-active approach to sales, with a strong desire and ability to win and grow new business
• Ability to interpret basic financial/statistical information
• Ability to Identify and understand business opportunities and build long-term relationships with customers.
• Proven track record of selling to retail and trade customers
• Previous experience of coaching, engaging and motivating a small sales team

• Awareness of the sales process and ability to coach others
• Excellent communication skills
• Time management skills and ability to multi-task
• Ability to identify and understand business opportunities and build long term relationships in a trade or retail environment
• Have an innovative and agile approach to identify growth opportunities.
• Enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do