What are the responsibilities and job description for the Quality Assurance Specialist position at PRM Consulting Group, Inc.?
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PRM Consulting, a renowned provider of innovative solutions and exceptional service, is conducting a search of our client KRA.
Our client KRA is seeking a Quality Assurance Specialist, who is passionate about delivering innovative solutions, exceptional service, and trusted results.
SUMMARY: While delivering innovative solutions, exceptional service, and trusted results, the Quality Assurance Specialist develops monitoring procedures, performs quality assurance and customer satisfaction assessments, develops and analyzes reports, and makes recommendations for program improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform professional work providing quality assurance and monitoring of performance requirements.
- Conduct case file and computer audits to ensure accuracy, consistency, compliance, and completeness.
- Review and report staff compliance data to the Program Manager.
- Determine, document, and forward any areas that need improvement to management.
- Provide quality assurance of performance data, and TANF case management tracking in the local database.
- Provide requested data in a timely manner to the Management team.
- Review current policies and regulations to ensure program quality standards are met.
- Assist the Program Manager and follow-up with any needed corrections requested in a timely manner.
- Create and maintain a database to track improvements.
- Work with a team of professionals to ensure contract goals are achieved.
QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
CORE COMPETENCIES:
- Strong analytical and problem-solving skills, with the ability to collect, interpret, and analyze complex data sets.
- Excellent communication skills, with the ability to effectively present findings and recommendations to diverse audiences.
- Demonstrated ability to develop and implement quality assurance processes, policies, and procedures.
- Proven experience conducting program reviews, audits, and evaluations, with a focus on identifying areas for improvement and ensuring compliance.
- Proficiency in using data management systems and software applications to analyze and report program outcomes.
- Ability to work autonomously and collaboratively in a fast-paced environment, managing multiple priorities and meeting deadlines.
- Must be resourceful and able to work autonomously as well as in a team setting
EDUCATION and/or EXPERIENCE:
- An Associate’s degree in business, public administration, behavioral science, or related field from an accredited college or university.
- A minimum of two (2) years experience in an administrative position requiring data entry, quality assurance, data tracking, and report preparation.
OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook) and ability to learn and efficiently utilize various case management software programs.
PHYSICAL DEMANDS: The duties of this job may involve physical activities such as mobility within the workspace, remaining in a seated or standing position, and engaging in effective communication through various mediums. This position may involve handling objects weighing up to 25 pounds. Reasonable accommodations are available to support employees with disabilities in these tasks.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.