What are the responsibilities and job description for the HVAC Customer Service Rep - Dispatcher position at Pro-Air Heating, Cooling & Electrical?
Are you a dynamic individual with a passion for customer service and a knack for organization? Pro-Air Heating, Cooling & Electrical is looking for a full-time HVAC Customer Service Rep - Dispatcher to join our team in Bloomington, IL. If you want to be part of a company that values its employees and would enjoy earning a competitive wage of $18 - $23 an hour, read on!
WHY WE'RE A GREAT PLACE TO WORK
We are a family-driven organization that cares about the fulfillment of our employees. When you join our team, you are not just another number. We maintain an open-door policy with our employees to discuss personal issues and work to provide them with a work-life balance that works for them. If you enjoy flexible, fair, and honest work, you'll fit in perfectly at our small but mighty company!
OUR AMAZING BENEFITS:
- Medical and dental insurance
- Paid time off (PTO)
- A 401(k)
- A spiff program
- A company vehicle for technicians
- A group healthcare plan where our company pays 70% of the premium
- A SIMPLE IRA retirement plan with company match
MORE ABOUT US
As a locally owned and operated business, we are well-versed in the challenges of extreme weather, changing seasons, and the cost of keeping a comfortable home in Central Illinois. Our mission is to provide simple, affordable, and rewarding services to our clients. No matter the job, our team of professionals put their skills and knowledge into creating the best quality projects.
YOUR DAY-TO-DAY
You'll work a full-time Monday through Friday schedule between 7:30 AM and 4:30 PM.
As our HVAC Customer Service Rep - Dispatcher, you will be the primary point of contact for our valued customers. Your day will start with fielding phone calls and scheduling service calls, ensuring each customer receives timely and efficient service. You'll complete work orders, review invoices for accuracy, and enter vendor bills into our system with precision. Coordinating with our field staff, you'll manage the daily workflow, optimize efficiency, and ensure that our technicians are where they need to be when they need to be there. Handling customer inquiries, complaints, and service requests with professionalism and empathy will be second nature to you. Maintaining accurate records of service calls, customer interactions, and technician reports will be part of your daily routine, ensuring smooth operations and customer satisfaction!
WHAT WE NEED FROM YOU
- Ability to multitask and handle varying levels of workload
- Great customer service skills
Being detail-oriented and having a great telephone presence is a huge plus! The ability to take direction and double-check work is also desirable. If this sounds like the perfect opportunity for you, become our HVAC Customer Service Rep - Dispatcher today! All that you need to do is fill out our initial 3-minute, mobile-friendly application. We hope to meet you soon!
Salary : $18 - $23
