What are the responsibilities and job description for the Part-Time Experience Rep position at Pro Athlete, Inc.?
Pro Athlete’s Definition:
At Pro Athlete, the Experience Rep is the face of the organization. Our Experience Reps provide a “wow” experience for all of our customers and are available to resolve any and all customer inquiries via all channels of interaction. An Experience Rep is a product expert and also has the full ability to make sure all customers are happy at every stage of the shopping experience. Did we mention that this person is required to get excited when they help one of our customers?
The position is approximately part-time and will primarily be weekend shifts with the potential of some evenings during the week. During the week, the hours are typically from 4:00/5:00 PM to 9:00 PM. Saturday hours are 9:00 AM to 5:00 PM and Sunday hours are 12:00 PM to 8:00 PM.
Synonyms:
Customer Service Representative, Inside Account Manager, Customer Service Agent
Who we are:
We are Pro Athlete, Inc. We are an eCommerce company that specializes in creating a World Class customer and employee experience and we happen to sell sporting goods and apparel through various online platforms such as JustBats, JustGloves, and JustPaddles.. We have a Major League caliber culture, we have a passion for what we do, and we love to have fun. No, really, we LOVE TO HAVE FUN!
Alignment with our Core Values is a must! Please do not apply if you don’t believe in our Core Values or don’t plan on living them out to their fullest. We receive a lot of applicants, so do your best to separate yourself from the rest. Do something to “wow” us and get us excited about the potential of you joining our team!
How We Play the Game:
- We live out our Core Values
- We have genuine curiosity
- We are operationally predictable with no surprises
- We have each other’s backs
- We create a drama-free work zone
- We stay connected
- We hold each other accountable
- We put our pride aside
- We take the high road
Essential Roles & Responsibilities:
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Answers and resolves all customer inquiries with quick response time.
- Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails.
- Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms.
- Review paid-reviewing orders to reduce the number of credit card chargeback claims.
- Initiate UPS claims on lost or damaged packages.
- Walk customers through the returns process to initiate a return for a refund or exchange.
- Place orders over the phone.
- Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis.
- Communicate effectively with other parts of the business to implement process improvement based on customer feedback.
- Any other duties as reasonably assigned.
To hit a grand slam, our Experience Rep will possess these skills too:
- Customer/Client Focus.
- Verbal and Written Communication Proficiency.
- Detailed.
- Problem Solving/Analysis.
- Technical Capacity.
- Resourceful.
Preferred Education, Experience, and Qualifications:
- Successful completion of a bachelor’s degree or in the process of working towards a bachelor’s degree or equivalent experience.
All Jobs at Pro Athlete Require:
- Core Value alignment. Our Core Values are the driving force behind how we do business and live our lives.
- Self-driven work ethic. You must be a self-starter who is resourceful, loves taking initiative and seeing things through to completion.
- Genuine curiosity and the desire to learn. We are ever-changing and need employees who are innovative and adaptable.
Position Type and Expected Hours of Work
This is a part-time position that may work on-site or remotely. This position is expected to work their scheduled shift and must be punctual and work through the end of their shift. Part-time candidates are expected to work around 15-20 hours per week and full-time candidates are expected to work around 40 hours per week.
This is a part-time position that may work on-site or remotely. This position is expected to work their scheduled shift and must be punctual and work through the end of their shift. Part-time candidates are expected to work around 15-20 hours per week and full-time candidates are expected to work around 40 hours per week.
Department Hours of Operation:
Monday - Friday: 8 AM to 9 PM CT
Saturday: 9 AM to 5 PM CT
Sunday: 12 PM to 8 PM CT (varies based on busy season vs. slow season)
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If we’ve just described your dream job, we invite you to browse through our company website to learn more about us. We think you’ll like what you see.
E-Verify
This organization participates in E-Verify to confirm employment eligibility. For more information, please view the information below by copying and pasting the URL into your browser or contact TOPS@proathleteinc.com.
- https://www.e-verify.gov/employees/e-verify-overview
Pro Athlete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran, or any other applicable protected classes. Pro Athlete prohibits discrimination and harassment of any kind and is committed to the principle of equal employment opportunity for all.
