Director of Service Dispatch Operations

About PRO BEV

At PRO BEV, we don't just serve the beverage industry-we set the standard for excellence. Built on a foundation of integrity, teamwork, and innovation, we take pride in delivering top-tier service and solutions that exceed expectations. Our culture is driven by hospitality, continuous growth, and a commitment to creating a positive, rewarding work environment. If you're looking to join a company where your skills, leadership, and passion make a real impact, PRO BEV is the place for you!

Why Join PRO BEV?

• Be part of a company that values excellence, integrity, and teamwork - where your contributions truly make an impact.
• Grow with us! We offer career development opportunities in a fast-paced, supportive, and growing environment.
• Competitive compensation - base salary, $100,000 with performance-based bonus this position is projected to make $120,000 or more total compensation annually
• Robust benefits package - employer paid medical and dental insurance for employee (with buy-up plans paid by employee), 7 paid holidays, and 80 hours of PTO that increases with tenure
• Work hard, celebrate together! Participate in semi-annual company events, regular team breakfast/lunch meetings, and enjoyment and collaboration.
• Professionalism meets comfort - company-provided uniforms to keep you looking sharp while representing PRO BEV.
• We've got your back! A company expense credit card for approved work-related expenses, making your job easier and a company-provided cell phone for business use!

The Opportunity:

We're looking for a motivated Director of Service Dispatch Operations to oversee and manage our service and install administrative processes. This role requires a hands-on leader who is willing to wear multiple hats as needed in our growing business. From the office, you'll manage the scheduling, dispatching, work order reviews, estimating, and customer expectations while ensuring projects are completed on time, within budget, and to PRO BEV's high-quality standards.

In addition, you will be responsible for monitoring after-hour service calls (excluding Sundays and on a rotating schedule) to coordinate customer needs with service technicians.

What You'll Do:

• Be a driving force for the service dispatch operations and related administrative processes and oversee coordination of field services, maintenance, and installations
• Oversee daily dispatching & service/install team efficiency
• Manage project timelines, budgets, and customer expectations
• Train, mentor, and support technicians for top performance
• Ensure high-quality service, pricing accuracy, and customer satisfaction
• Effectively utilize software for service/project management to perform work order reviews, create estimates and track project/maintenance (PM)
• Implement strategies to increase service/install profitability and efficiency
• Monitor after-hour service calls (remotely and excluding Sundays), create work orders, and coordinate with customers and technicians on a rotating schedule

The Best Candidate Will Possess:

• 5 years of experience in customer service, project management, or the service industry
• 5 years of experience in service dispatch management and related administrative processes
• A flexible and proactive mindset willing to step in where needed to support the team
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple projects and deadlines
• High proficiency in service software, dispatching, and project tracking or the ability to learn software systems quickly
• High school diploma or GED (Bachelor's in Management preferred)
• Valid driver's license and insurable driving record

If you're ready to take on a leadership role in a growing company where your impact matters, apply today!