What are the responsibilities and job description for the Front Desk Coordinator - Lubbock position at Pro-Care Medical Center?
About Us: Hey there! We're Pro-Care Medical Center, a friendly and growth-oriented healthcare group with clinics currently operating in Central Texas. We're excited to share that we're expanding throughout Texas, bringing our patient-focused care and interdisciplinary approach to even more communities across the state. Our mission goes beyond the delivery of healthcare. We are dedicated to fostering a supportive atmosphere within our team and with our patients. This collaborative spirit is the foundation upon which we provide exceptional service to our patients daily, ensuring they receive not only care, but also an experience that reflects our commitment to treating each individual like a valued member of our extended family.
We specialize in helping patients recover from injuries, including those sustained in auto accidents. By combining advanced treatment options with a compassionate approach, we guide our patients on the road to recovery, addressing their unique needs every step of the way. Whether it's providing relief from pain or restoring mobility, we're here to help our patients reclaim their health and well-being.
Job Summary:
As a Patient Services Coordinator, you will work alongside the clinical team and act as the first point of contact for patients. In this role, you will greet patients, manage appointments, and oversee daily clinic operations while providing exceptional customer service. You will be responsible for inputting patient data, coordinating schedules, and following up with patients, all while maintaining a friendly, empathetic attitude. The ideal candidate is adaptable and detail-driven with a strong commitment to customer care and teamwork.
*Please note: training for this role will be conducted initially in the Austin area. Travel expenses will be covered by the company*
Key Responsibilities:
- Schedule appointments, manage incoming calls, and follow up with patients questions and concerns
- Enter patient information into our EMR system, process new patient registrations, and confirm demographic and insurance details
- Keep provider schedules organized and ensure efficient clinic operations
- Respond to patient inquiries and provide information about medical services and procedures
- Assist with other duties as needed to maintain a smooth-running clinic
Additional Skills:
- Exceptional communication skills (verbal and written) with the ability to interact effectively with a wide range of visitors, clients, and team members.
- Strong organizational and problem-solving abilities
- Working knowledge of office management systems and tools, including proficiency with EMR software and handling digital records.
- A positive attitude with a neat and friendly appearance
- Excellent interpersonal skills, allowing you to effectively handle inquiries, direct visitors, and resolve any customer concerns efficiently.
Qualifications:
- High school diploma or equivalent required, college degree preferred
- Strong English language skills required, Spanish language skills a plus
- Previous experience in a medical office setting is a highly desirable
- Previous case management with worker's comp and/or LOP plus
Why Pro-Care?
Were committed to offering a work environment where you can grow and thrive. We prioritize creating a positive, supportive workplace, and were always looking for ways to improve the care we provide. If youre looking to join a dedicated team where you can contribute, learn, and make a real difference in patients' lives, we want to hear from you!
Compensation and Benefits:
- Competitive compensation based on experience
- Medical, 401k, and paid time off after 30 days
