What are the responsibilities and job description for the Men's Executive Locker Room Attendant position at PRO Club?
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
GENERAL SUMMARY
The Men's Executive Locker Room Attendant position is responsible for providing exceptional customer service and ensures cleanliness for the members and guests of The Spa and PRO Club at a world class level while enforcing rules and policies. Performs a variety of customer service duties including, but not limited to, providing a full range of service to members and guests focusing on executive locker room, including cleanliness, optimal operations, food and beverage components, completing assigned work duties, and working as a team member. Adheres to Bay Club's Actions We Live By and mission statement.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
ESSENTIAL JOB FUNCTIONS
- Maintains and provides excellent customer service at all times
- Greets all Executive members/guests by name, when possible, while performing duties
- Accommodates and anticipates all Executive members/guests' requests expediently, courteously and in a gracious manner making them feel welcome and attended to.
- Handles Executive member/guest complaints by acknowledging the problem, and informing the supervisor or Assistant Manager of Guest Services when necessary
- Welcomes all members to Executive Locker Room and male guests to the Spa Locker Room
- Provides Executive Locker Room tours of space and amenities, and assists with locker rentals.
- Assist members/guests in ordering food and beverage
- Monitors Locker Room for electronic devices, and communicates with members why these are not allowed in locker room spaces.
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Continuously circulates through assigned areas to pick up glass and dishware, trash, magazines and deposits towels, robes, slippers in appropriate laundry drop
- Assists with laundry duties.
- Follows WA State guidelines for disinfecting and cleaning for all necessary items
- Empties trash/recycle receptacles as needed
- Notifies Supervisor/Manager with all maintenance needs
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Extensive Cleaning is required for this position. A detail list of tasks will be provided at time of training
Performs other related duties as assigned by management
KNOWLEDGE, SKILL, ABILITIES, AND OTHER REQUIREMENTS
Knowledge Required
- Knowledge of the English language
- Knowledge of chemical products and their proper usage
- Knowledge of proper use of cleaning equipment
- Knowledge of spot cleaning carpet and upholstery
- Knowledge of floor tile cleaning
- Knowledge of spa, medical spa, and salon services, procedures and schedules
- Knowledge of laundering procedures and schedules
- Knowledge of all menu items including food ingredients, preparation of menu items and beverages
- Knowledge of sanitation and food handling safety guidelines
- Knowledge of other departments in the club
Skills Required
- Skill at providing exceptional guest service
- Skill in attention to detail and of cleaning procedures
- Skill in hand/eye coordination
- Skill in multitasking and organization
- Skill in carrying serving trays of food and beverages
EDUCATION AND EXPERIENCE
- High school graduate or equivalent
- Experience in housekeeping and hospitality industry is preferred
- Must possess a current state food handlers permit and alcohol service permit
- Must have experience in customer service
- Current CPR Certification required (From either Red Cross or American Heart Association)
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities/Requirements
This position requires a high level of physical activity, including frequent periods of standing, bending, and walking. It also requires mobility and organization.
An Equal Opportunity Employer
The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
Compensation: $18.50 - $20.00 / hour
Salary : $19 - $20
