General Manager of Basketball Training Facility

Job Description

The Manager is responsible for the daily operations of the business. A primary focus is on managing and growing revenue, starting with new member acquisition and retention. You will be expected to develop a strong understanding of the financial operations so you can better support the decision making of the owners of the business. Operational execution is also a primary role, including assuring the organization is executing well on its core business of skills and drills, camps, clinics and team play programs. This requires scheduling of Skills Development Coaches to assure you have coverage for all activities. Front and center to our success is ensuring the highest level of Academy Member Experience (AME).

As the Manager you will also be the lead sales person of the facility. This will require that you be in the facility meeting with families and explaining the values and benefits of the programs. The sales role is a very important role in our organization as you are responsible for supporting and maintaining the company’s relationships with its current and future customers. There may be times outside of your regular time frames where you could be needed. You must exhibit a strong passion for family, appreciating the important role youth sports plays in the growth of a young person, recognizing the importance of this journey to the parents of our young athletics; as well as understanding the importance of strong customer service and organizational skills.

You will be responsible not only for general operations and the sales and the floor experience, but also assuring they and the rest of your staff are properly trained. The training of your personnel is a critical element of determining your success and is a top priority of ownership of the Company and therefore of yours. There are substantial training tools available to you in the Google Drive as well as through our senior executive staff and you are expected to use both on a regular basis to assure optimal training of both yourself and your staff.

Educate ALL employees on the details and strategy behind the curriculum, including weekly communication of the activities for that week so ALL employees can consistently impart knowledge and energy to members and prospects about what is happening on the training floor. Enthusiastically support development and selling of Skills programs, small group training, clinics, camps, private one-on-one sessions, team play and other offerings of the Company.

Developing and executing all aspects of Skills programs, Camps and Clinics, Small Group, One on One Training, Team Play, planning, scheduling, and staffing all Programs. Communicating the requirements of successful events to the BTS marketing team and other staff and support them in executing those requirements. Review events and identify areas of opportunity for improving future events. Support marketing in reaching out to sponsors for events. Continually work to build and establish relationships with Coaches, Athletic Directors and outside resources in order to promote our Programs. Establish connections with potential industry partners for our programs or the programs of our Not For Profit (Foundation for Success). You will have Daily, Weekly, and Monthly obligations. An important element of your obligations is making 20 or more calls EVERY DAY to members, free session attendees (to confirm they are coming) prospective members and and Schools to strengthen and build relationships.

Responsibilities

· Developing AND implementing the BTS basketball training curriculum. The curriculum must be built around 5 week testing cycles and be focused on individual skill development and FUN

· Managing the career development and advancement of your staff. As noted above, the BTS Licensees give a very high priority to the proper training of your staff. This includes (i) training the skills development coaches through use of the Developers Training Manuals and working closely with the BTS team so that it has visibility into the quality and progress of the skills development coaches at your facility, and (ii) assuring the highest level of development and fun is delivered to the athletes. Critical to this success is the AME and measuring and assuring a high AME, from the moment a prospect walks in the door until the moment the last member leaves the facility each evening. A well-trained staff will make this easy AND fun.

• Leadership
• Lead by example-you should assure that as to both you and your staff
• Hygiene is excellent
• Company logo-wear is always worn while at work (on and off site)
• Physical appearance is clean and tidy
• Lives up to a “High Moral Code” (you are teaching children – treat them as if they are the future of your community)
• Be an Example in Excellence in Punctuality, Participation & Execution
• To the job
• To the employees
• To the Members and their families
• To the community in which the academy operates
• In the reception area with members
• Fostering a “No Secrets rule” with your staff
• Follow through on your commitments
• Creativity & Ideas (there are no “bad” ideas) treat your job as an excited student treats their learning opportunities
• Oversight of sales and Membership recruiting, participate in events representing the Company
• Staff support. You are responsible for
• Creating a winning and energizing work environment
• Creating an empowering work environment
• Creating an efficient work environment
• Creating strong communicators
• Academy Member Leadership
• Measure your AME every session; treat each session like it were your last-give everyone all you have!
• Focus every day on creating champions in our Company, from staff to Academy Members
• Facilities Management Obligation
• A clean and organized environment (small things matter-paper on the floor, equipment out of place etc)
• Proper Academy Member checkin is established; give GREAT energy to members as they enter the facility
• Company's standards for cleanliness, maintenance, safety, security are met
• Assure proper attire is worn by staff
• Assure proper retail items are displayed
• Assure proper promotional materials; posters etc. are displayed
• Sales and Marketing, including
• Implement and support company sales programs to generate new sales
• Primary focus is always on new joins AND retention of existing members
• Monitor sales activity DAILY
• Assure there are always active sales programs underway
• Regularly work with team on member renewals
• Ensure company's participation in local community events both for sales and marketing and for supporting the charitable activities important to the community and approved by owner
• Upbeat and enthusiastic attitude
• Responsible for contact with families to ensure their happiness
• Parent Communication/Education
• Communicates to parents any change in the program
• Communicates to parents any promotions with the organization
• Responsible for education parents of policies and procedures
• Answer inbound customer inquiries regarding billing and membership accounts
• Communication
• Communicate bad news to owners or BTS executives quickly
• Communicate often
• Be email and text proficient-non-urgent communications should generally be done by email.
• General Qualifications
• Work proficiently with internal reporting system, using them to monitor and modify activities regularly
• Have a working knowledge of all standard operating procedures and policies.
• Experience in sports coaching, teaching, operations, and management
• Strong customer service and communication skills.
• Proficiency in Microsoft Word and Excel for tracking progress and managing schedules
• Background in Sports Management/Operations
• Ability to engage and motivate athletes and staff in a sports environment

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Management: 3 years (Required)
• Sales: 3 years (Required)
• Basketball: 3 years (Required)

Work Location: In person

Salary : $20