People Success Generalist

PEOPLE SUCCESS GENERALIST

Reports to: SVP People Success

FLSA Status: Non-exempt

SUMMARY

The People Success Generalist plays a pivotal role in fostering a positive work environment by supporting the company’s people processes and programs, including benefits administration, payroll support, and employee engagement initiatives. This role focuses on maintaining compliance, enhancing employee experience, and contributing to the development of a positive organizational culture. You will work closely with the People Success team to ensure the well-being of employee-owners and to maintain a culture that aligns with the company's values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Payroll Support: Ensure accurate and timely processing of pay and provide payroll support
• Benefits Support: Assist employees with benefit enrollment, changes, and terminations. Provide guidance on plan options, eligibility, and coverage details. Respond to employee inquiries regarding benefits, claims, and policies. Assist with wellness initiatives.
• Hiring/Onboarding/Offboarding: Manage new hire data entry for all companies into HRIS and other systems. Communicate with new hires about onboarding steps and ensure proper documentation, including I-9s. Support offboarding processes, including termination documentation and system updates.
• Compliance: In all areas of responsibility, ensure legal compliance by adhering to state and federal employment laws and regulations. Support the annual Employee Handbook updates. Maintain proper leave documentation.
• Culture & Engagement: Contribute to building a positive company culture through support of People Success initiatives. Administer employee eNPS surveys.
• Perform other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BS or BA in Human Resources, Business Administration, or a related field is preferred
• 2-5 years of relevant experience is preferred in one or more of the following areas: human resources, employee relations, payroll, benefits support, people operations
• Professional HR certification such as SHRM or HRCI is preferred
• Familiarity with state and federal HR regulations, such as COBRA, FMLA, and EEO is preferred
• Strong communication and organizational skills, with attention to detail
• Proficiency in HRIS systems preferred
• Intermediate skills with MS Office including Word, Excel, PowerPoint, Teams, Outlook.
• Collaborative and able to handle sensitive matters with discretion.
• Strong problem-solving skills, with the ability to work independently and manage multiple priorities.

WORKING CONDITIONS

• Work is typically performed in normal office conditions
• Some limited travel may be required for training or company events

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for extended periods and use a computer daily
• Must have visual and hearing acuity
• Ability to use hands and fingers to reach, lift and carry 25 pounds on an infrequent basis
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear customers and/or employees via phone and in person in English
• Body motor skills sufficient to enable incumbent to move from car to customer location

• BS or BA in Human Resources, Business Administration, or a related field is preferred
• 2-5 years of relevant experience in human resources, employee relations, or people operations.
• Professional HR certification such as SHRM or HRCI is preferred.
• Familiarity with state and federal HR regulations, such as COBRA, FMLA, and EEO.
• Strong communication and organizational skills, with attention to detail.
• Proficiency in HRIS systems preferred
• Intermediate skills with MS Office including Word, Excel, PowerPoint, Teams, Outlook.
• Collaborative and able to handle sensitive matters with discretion.
• Strong problem-solving skills, with the ability to work independently and manage multiple priorities.