Customer Service Manager for Corporate Housing Company (Serving MLB)

Here’s a revised, customer service-focused version of the job description:

Customer Service Manager
Location: Arizona Offices | Pay: $50,000 - $60,000 per year

At Pro Housing, we are passionate about creating seamless housing experiences that exceed expectations. As a trusted leader in professional sports housing, we leverage our expertise in Major League Baseball to provide tailored housing solutions that prioritize comfort, convenience, and exceptional service. Our programs, designed for everyone from MLB organizations to corporate travelers, embody our commitment to hospitality and personalized care.

Our housing programs support MLB teams during training in Arizona and Florida and extend across the country to meet the needs of Minor League affiliates. These comprehensive solutions ensure every guest enjoys a smooth, stress-free experience, with dedicated support, efficient reservations, and inviting spaces that promote team culture.

WHY THIS ROLE IS RIGHT FOR YOU:

• You’re energized by opportunities to provide unparalleled customer service and build lasting relationships with clients.
• You thrive in a collaborative environment and are ready to grow within an organization that values professionalism, integrity, and excellence.
• You take pride in delivering hospitality experiences that make guests feel valued and cared for.
• You want to join a company that invests in your professional growth and recognizes your contributions.

ABOUT YOU:

• You are customer-centric, friendly, and approachable, with a passion for delivering outstanding service.
• You exhibit professionalism, integrity, and a commitment to excellence in every interaction.
• You have exceptional attention to detail and excel in organizational and planning tasks.
• You value teamwork and enjoy collaborating with others to create memorable guest experiences.

YOUR ROLE:

• Provide high-touch customer service, ensuring each client and guest feels supported and valued.
• Manage communications with team management, players, apartment complexes, and in-house staff to coordinate housing needs seamlessly.
• Oversee on-site schedules, reservations, and leasing to ensure a flawless guest experience.
• Resolve guest concerns promptly and professionally, maintaining a focus on guest satisfaction.
• Collaborate with internal teams (Reservations, VIP Services, Housekeeping, Maintenance) to deliver cohesive and efficient service.
• Maintain high standards of presentation and organization for all facilities.
• Utilize software tools for scheduling, reporting, and inventory management with precision.

QUALIFICATIONS:

• Minimum 5 years of customer service experience in hospitality, corporate housing, or a related field.
• Proven ability to manage complex schedules and deliverables.
• Exceptional communication skills, both written and verbal.
• Strong computer proficiency and familiarity with reservation systems.
• Bachelor’s degree preferred; associate degree required.
• Experience in property management or leasing is a plus.
• Bilingual (Spanish/English) required.

CORE COMPETENCIES:

• Customer Service Excellence: Passionate about providing personalized, top-tier service.
• Problem Solving: Resolves issues quickly and effectively, ensuring guest satisfaction.
• Team Collaboration: Works well across teams to deliver seamless experiences.
• Professionalism: Demonstrates tact, respect, and responsibility in all interactions.
• Attention to Detail: Ensures accuracy and thoroughness in all tasks.

BENEFITS:

• Competitive salary
• Health, dental, vision, and life insurance
• Flexible spending account
• Paid time off
• Opportunities for professional development

WORK SCHEDULE:
Monday to Friday, with occasional weekend needs based on seasonal operations.

READY TO JOIN OUR TEAM?
If you are a proactive, customer-focused professional passionate about delivering exceptional experiences, we’d love to hear from you!

Apply today at www.prohousing.com.

This version emphasizes customer service, hospitality, and relationship-building, making it more appealing to candidates focused on client-facing roles. Let me know if you’d like further adjustments!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• What about this position interest you?

Education:

• Bachelor's (Preferred)

Experience:

• corporate housing: 3 years (Preferred)
• Customer relationship management: 5 years (Required)

Language:

• Spanish/Bilingual (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $50,000 - $60,000