What are the responsibilities and job description for the IT Desktop Support Technician position at PRO IT USA?
Job Title: IT Desktop Support Technician
Location: Atlanta, GA (Onsite)
Employment Type: W2 or 1099
We are actively seeking a skilled and dedicated IT Desktop Support Technician to join our team in Atlanta, GA. This is an exciting opportunity for IT professionals who are passionate about troubleshooting, delivering top-tier technical support, and ensuring seamless IT operations. The role offers flexibility in employment type, with both W2 and 1099 options available.
Key Responsibilities:- Provide comprehensive desktop support for both Windows and macOS environments.
- Troubleshoot and resolve hardware and software issues efficiently.
- Assist with system updates, user account setup, and security best practices.
- Collaborate with the IT team to identify, diagnose, and resolve technical issues, escalating when necessary.
- Maintain an accurate IT asset inventory and contribute to IT projects.
- Ensure compliance with IT security protocols and implement best practices for system protection.
- Support networking fundamentals, printers, and peripheral device troubleshooting.
- Deliver exceptional customer service, ensuring end-users receive timely and effective resolutions.
✅ Minimum 3 years of hands-on IT support experience.
✅ Proficiency in troubleshooting Windows/macOS environments, Microsoft 365, and Active Directory.
✅ Strong understanding of networking fundamentals and experience troubleshooting printers and peripheral devices.
✅ Excellent communication and problem-solving skills to effectively assist end-users.
✅ Ability to work in a fast-paced, team-oriented environment.
✅ Relevant IT certifications are preferred, such as:
- CompTIA A
- Microsoft Certifications (MCSA, MCSE, MD-100, etc.)
- Apple Certified Support Professional (ACSP) (preferred for macOS support)
- Work in a dynamic, technology-driven environment that fosters growth and learning.
- Gain hands-on experience and expand your IT skillset.
- Competitive compensation with long-term career prospects.
- Opportunity to work with a supportive and knowledgeable IT team.
📩 Interested? Apply now!
Send your resume to Tarun at tarun@proit-usa.com.
We look forward to connecting with you!
