HVAC Serive Technician

We are seeking a highly motivated and experienced Residential HVAC Service Manager to lead and optimize our service operations. The ideal candidate will possess strong leadership skills, technical expertise in HVAC systems, and a commitment to delivering exceptional customer service. As the Residential Service Manager, you will be responsible for managing a team of service technicians, ensuring efficient scheduling, maintaining high-quality service standards, and driving customer satisfaction.

Responsibilities:

· Team Leadership and Management:

o Recruit, train, and supervise a team of residential HVAC service technicians.

o Conduct regular performance evaluations and provide constructive feedback.

o Foster a positive and collaborative work environment.

o Schedule and dispatch technicians effectively to maximize productivity and efficiency.

o Conduct regular team meetings to communicate company goals, updates, and best practices.

o Create and implement sales programs, utilizing multiple channels, to increase HVAC replacements, repairs, maintenance agreements, IAQ products and duct/dryer vent cleaning.

o Create and implement an effective flat rate pricing model.

· Service Operations Management:

o Oversee the scheduling and dispatching of service calls, ensuring timely and efficient response times.

o Monitor and analyze service metrics to identify areas for improvement.

o Maintain accurate service records and documentation.

o Ensure compliance with all safety regulations and company policies.

o Manage inventory of parts and equipment, ensuring adequate stock levels.

o Optimize service routes to minimize drive time and fuel consumption.

· Customer Service:

o Ensure exceptional customer service is provided on every service call.

o Address customer inquiries and resolve complaints in a professional and timely manner.

o Build and maintain strong customer relationships.

o Monitor customer satisfaction and implement strategies to improve it.

o Communicate with customers regarding scheduling, repairs, and maintenance.

· Technical Expertise:

o Provide technical support and guidance to service technicians.

o Stay up-to-date on the latest HVAC technologies and industry trends.

o Assist with complex service calls and troubleshooting when necessary.

o Ensure technicians are properly trained on all HVAC systems and equipment.

o Maintain and update technical documentation.

o Financial Management:

o Monitor service department expenses and ensure cost-effective operations.

o Assist in developing and managing the service department budget.

o Ensure accurate billing and invoicing for service calls.

o Analysis and reporting on service department profitability.

Qualifications:

· Proven experience as a Residential HVAC Service Manager or similar leadership role.

· Strong technical knowledge of residential HVAC systems and equipment.

· Experience with flat rate pricing structure and maintenance agreements.

· Excellent leadership, communication, and interpersonal skills.

· Proficiency in scheduling and dispatching software.

· Ability to manage and motivate a team of technicians.

· Strong problem-solving and decision-making skills.

· Excellent customer service skills.

· Valid driver's license and clean driving record.

· Must pass a background check and drug screen

· High School diploma or equivalent required, Bachelor's degree