Service Manager

Job Summary
Pro-tech is seeking a Service Manager to work directly with our customer and service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Pro-tech customers receive the highest level of customer service and product quality in the most efficient manner; you will be assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, materials and inventory; maintaining machinery, cost control and increasing internal sales; maintaining an efficient route structure and technician training and compliance. This is a middle-management position with direct supervisory and leadership accountability.

Responsibilities

• Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
• Supervise and mentor service staff, providing training on repair techniques, and customer service best practices.
• Oversee service writing processes to ensure accurate documentation of customer requests and services performed.
• Maintain strong relationships with customers, addressing their concerns and ensuring satisfaction with services provided.
• Monitor inventory levels for material and supplies related to services needed
• Implement strategies to enhance sales in the service department through effective collaboration with the sales team.
• Ensure compliance with safety regulations and company policies

Skills

• Strong customer service skills with a focus on building lasting relationships with clients.
• Excellent communication skills for effective collaboration with team members and customers alike.
• Ability to work in a fast-paced environment while maintaining attention to detail in all aspects of service management.
• Knowledge of industry trends and best practices

Join our team as a Service Manager where your expertise will contribute to our commitment to providing top-notch services while fostering an environment of teamwork and excellence!

Job Type: Full-time

Pay: $51,000.00 - $61,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Indianapolis, IN 46268: Relocate before starting work (Required)

Work Location: In person

Salary : $51,000 - $61,000