What are the responsibilities and job description for the Field Service Representative position at Pro-Tops?
Position Summary
The Field Service Representative (FSR) will addresses construction service and product issues at the customer's site to ensure that customer complaints regarding quality and reliability are resolved efficiently and cost-effectively. This position is in Raleigh, NC
About the Company
Pro-Tops is a leading provider of high-quality kitchen countertops in Charlotte, NC.. Using
state-of-the-art technology at our local facility, we fabricate over 60 countertops per day for both
new homes and kitchen remodels
Our Mission - We create extraordinary living spaces through providing high-quality products and services for every customer we encounter.
Our Core values are the backbone of our business and guide our hiring process : We S.T.R.I.D.E - with our core values : Service, Transparency, Respect, Inspiration, Dedication, and Excellence.
Pro-Tops Inc. is an equal-opportunity employer that strives to meet the needs of a diverse and multicultural workforce. A team that reflects our community is an essential and welcome part of a successful and ethical business. We are committed to hiring talented individuals at all levels, regardless of race, color, religion, age, national origin, gender identity, sexual orientation, or disability. We actively promote inclusion in all forms within our company and in our interactions with clients, candidates, and partners.
Duties
- Based on the customer's concerns, investigate / examine the condition of company building workmanship and products on the customer's site at all stages of construction; report back to the Customer Service team on findings.
- Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
- Negotiates and approves third-party repair / adjustment; inspects completed work for quality adherence.
- Plans and paces own work efficiency in order to meet daily, weekly, project, or team-related productivity goals.
- Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Other duties may be assigned.
- High School Diploma or GRD Degree
- Valid Driver's License
- Strong attention to detail
- Knowledge of basic math and measurement skills
- Good communication and interpersonal skills
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
- Work independently with little supervision. Build a complete product knowledge base.
- Subject to typical office environments and outside locations with temperature and weather variations.
- Must be able to lift and carry up to 25 pounds frequently and, on occasion, up to 80 pounds.
- Work is performed on both company and customer sites and involves driving to customer locations.
- This may involve walking on the uneven ground of a potential customer construction site.
Requirements
Salary : $45,000 - $55,000
