What are the responsibilities and job description for the Service Coordinator position at Pro Vision Companies?
Pro Vision Companies is a leading subcontractor in the residential construction market. We are searching for an experienced Service Coordinator to support our Sales and Installation Teams. Service Coordinators are expected to have strong customer service skills, build strong relationships with customers and professional partners, and troubleshoot time-sensitive issues. Pro Vision is a family company that fosters career growth and appreciates a motivational attitude.
Responsibilities for Service Coordinator
· Confirm Site Readiness – Reschedule Work as needed
· Manage Incomplete Work Orders.
· Accept and submit warranty claims from customers
· Order materials and product needed to complete jobs
· Interpret, troubleshoot, and create work orders
· Answer calls, emails and questions from customers and staff
· Troubleshoot both individually and as a team
· Ensure installation crews are prepared for success in the field
Daily Duties for Service Coordinator
· Monitor Work orders from Previous Day – Ensure order is finalized if complete, or reschedule accordingly as needed
v Orders may need to be placed to finish previous work
· Monitor Open Orders prior to today’s date
· Monitor Work email for Work Order Requests/Warranty Requests
· Confirm Site Readiness for Jobs on next day’s schedule
Qualifications for Service Coordinator
· At least 2 years of industry experience or related customer service experience
· Proficient in Microsoft Office
· Basic computer Skills – Windows Operating System
· Strong customer service and problem-solving skills
· High quality organizational skills
· Excellent verbal and written communication skills
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $20 - $25