Senior Underwriting Technician - Medical Professional Liability

An exciting opportunity exists to join the ProAssurance family of companies!

Our mission is powerful and simple: We protect others. Choosing a place to apply your talents is an important decision for anyone. You have plenty of options. Why choose ProAssurance?

At ProAssurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm—and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions. ProAssurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer, with in-office, hybrid, and remote job opportunities in much of the contiguous United States.

This position supports our medical professional line of business and can be fully remote, with a preference for this role to be based in the Eastern or Central Time Zones. We may consider filling this position at a lower level depending upon candidate experience.

The Senior Underwriting Technician will assist and support their underwriter(s) in providing exceptional customer services levels for policyholders, agents/producers, and internal customers. Under general supervision, handle policy processing for new business, renewals, and ongoing account maintenance. This position should also demonstrate strong analytical and interpersonal skills in addition to outstanding customer service.

What you'll do:

35% - Support the development, growth, and maintenance of an assigned book of business working directly with UW team.

• Works pro-actively with underwriter(s) in support of our new and renewal client base.
• Responsible for providing the highest level of accuracy and support to the underwriter(s) throughout the new business lifecycle and ongoing renewal account maintenance.
• Provide exceptional customer service by processing binders, policy issuance, and midterm service requests within established timeframes.
• Works with underwriter(s) to coordinate and solicit renewal submissions in accordance with established timeframes.
• Performs initial review, triage, and processing of new business and renewal submissions.
• Sets up underwriting files pulling together information from disparate sources into a cohesive format for underwriter(s) and territories.
• Perform specialized rating functions as they related to assigned product line (e.g. quotations for large submissions, Hospital and Facility rating, initial set-up of Loss Analysis Tool, etc.)
• Coordination of documentation for underwriting files.
• Processes system transactions relative to assigned product line ensuring the highest level of precision.
• Prepares non-automated policy forms, letters, documents, and sends to appropriate clients.
• Reviews binders and policies for accuracy.
• Handle with minimal guidance accounts with a higher level of complexity.
• Process limited endorsements within specified authority.
• Involved in training and mentoring of newly hired Underwriting Technicians.
• Recommends new developments and improvements in underwriting processes and workflows.
• Owns assigned workflows to ensure they run smoothly.
  
  

30% - Maintain and develop strong technical skills including both product and system knowledge.

• Demonstrate expert system skills (e.g. Oasis, Image Right etc.).
• Has an exceptional understanding of underwriting products and classes (policy, endorsements, and rating tools) within their assigned territory and understand marketplace and broker dynamics that impact business flow and support requirements.
• Work with IT and/or Business Analyst to troubleshoot, coordinate, and communicate system problems. Acts as subject matter expert for department systems.
• Serve as primary tester representing Underwriting interests within system upgrades, new releases, etc.
• Proficient in running established data warehouse reports.
• Participate in learning and development opportunities online, in person, and group training sessions as needed. Outside Institutes and RPLU courses encouraged.
• Familiarity with internal insurance company operations and ability to coordinate/answer billing questions, claims questions, IT questions.
• Ability to recognize and recommend changes in processes and workflows to obtain operational efficiencies.
  
  

20% - Support Underwriting efforts to develop, cultivate, and strengthen relationships with our Agency/Broker partners.

• Aid the Underwriters in the assigned territory by preparing necessary policy documents to Agency/Broker visits.
• Maintains highest level of customer service and produces accurate work with minimal mistakes.
• Understand and achieve productivity requirements to meet Underwriting objectives.
• Responds in a timely and professional manner to internal processing requests and external queries received from our brokers.
• Demonstrates a sense of urgency and consistently meet processing deadlines per underwriting service standards.
  
  

10% - Maintain strong relationships internally to support underwriting team efforts as well as cross departmental and cross office.

• Maintain an organized approach to managing the multiple tasks of a high-volume desk.
• Plan for peak workload times.
• Flexibility to support other team members as needed based on volume of workloads.
• Participate in assigned projects and departmental efforts as an active and positive team member.
• Clear, constructive communication with other team members to address needs and concerns.
• Collaborates effectively with the Customer Experience and Engagement team as necessary.
• Be available for questions to underwriting assistants and underwriting analysts including providing training.
• Mentor less experienced underwriting personnel on rating, policy processing, and system issues.
• Quality evaluations and call performance standards.
  
  

5% - Other duties/responsibilities as directed by management.

What we're looking for:

• Bachelor’s degree in business or related field, or a minimum of eight years’ relevant experience in lieu of degree.
• Minimum four years previous insurance experience is required.
• Excellent interpersonal, communication, and analytical skills.
• Must have strong attention to detail with accuracy and minimal errors.
• Ability to work independently in a collaborative team environment.
• Ability to prioritize effectively and appropriately to manage their own workflow.
• Critical thinking, active listening, and time management skills are essential.
• Dependable and detail oriented with demonstrated ability to self-direct and meet deadlines.
• Excellent organizational skills and ability to handle multiple tasks in a high volume, fast paced environment.
• Self-motivated and able to handle significant workflow and account volume while accomplishing multiple tasks in a timely manner.
• Proficiency in Microsoft Office Suite with proficiency in Outlook, Word, and Excel. Advanced Skill Level in Microsoft Excel preferred, including formula-writing and proficiency in pivot tables.
• High level of knowledge related to Company specific systems such as eOASIS, Power BI, ImageRight, etc.
• Ability to work in dynamic, rapidly changing environment; adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions.
• Takes initiative on projects and assignments, seeks alternate solutions when necessary.
• Highly motivated and results oriented.
  
  

We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.

For that reason, we partner with The Predictive Index (PI) – an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one’s work style.

The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete.

After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).

Position Salary Range

$21.89 - $36.12

The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.

Build your career with us and enjoy access to a best-in-class benefits program.