What are the responsibilities and job description for the Help Desk Analyst - City Of Mesa - Job ID - 141911 position at ProAxis Consulting?
Job Title: IT - Help Desk 3 - Help Desk Analyst - City Of Mesa - Job Id 141911
Location: 220 S Center St , Mesa Arizona.
Employment Type: Contract , On-Site
Department: Help Desk
Job Summary:
We are seeking a dedicated and customer-focused IT Help Desk Technician to join our on-site support team. In this role, you will be the first point of contact for all IT-related issues, providing exceptional service and technical support to end-users. You will be responsible for logging incidents, resolving technical problems, and escalating complex issues as needed using our IT Service Management (ITSM) tools.
Required Skills & Qualifications:
- Strong customer service orientation with excellent communication skills.
- Prior experience working in an IT Help Desk environment.
- Familiarity with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar.
- Proficiency in Microsoft Windows operating systems.
- Experience with Active Directory (user account management, password resets, group policies, etc.).
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Strong problem-solving skills with attention to detail.
Skill Required :
- Costumer service
- Prior IT Help Desk Experience With a List Of ITSM tools Used
- Microsoft Windows
- Active Directory
Job Type: Contract
Pay: $28.00 - $30.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $28 - $30
