Field Service Engineer

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Description

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply! Probo Medical is looking for a skilled Field Service Engineer with Nuclear Medicine experience based in Northern California (San Francisco, Sacramento, San Jose) and the surrounding vicinities. Reporting to the Area Service Manager, the Field Service Engineer (FSE) performs skilled, technical, and advisory work in the installation, repair, maintenance and calibration of diagnostic and / or other imaging devices or systems. In conjunction with radiation physicist, performs quality assurance testing and calibration. Trains medical and clinical staff on the safe and proper use of such equipment and systems. This position is expected to have the ability to multi-task several projects and will require travel to regional customer locations. This is a home office-based position.

Essential Job Responsibilities

The FSE performs the major functions listed below. The position may require additional duties / responsibilities that may not be outlined below, and specific functions are subject to change.

• Analyzes, troubleshoots, and repairs diagnostic and / or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques.
• Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources. Installs the actual units and conducts the needed customer in-house product and unit training.
• Performs scheduled maintenance, calibrations and / or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications and / or other applicable codes and standards.
• Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. Interacts with clinical staff on a regular basis to ensure needs are being met.
• Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and / or state regulatory agencies. Tracks and records all installation information as necessary.
• Responsible for working knowledge of current Service Software. Responding to Support Services when calls are dispatched. Scheduling with customers for appropriate service response times to meet contractual obligations.
• Completing service reports including Preventative Maintenance documents and submitting them within the established guidelines of the department.
• Completing Expense reports and submitting them within the established guidelines of the department.
• Requests and / or orders necessary repair and spare parts according to established procedures and contract relationships. Fills out return parts tags on used and unused parts. Maintains shipping records of returned parts.
• Responsible for keeping the Product Support Specialist, Area Service Manager and Sales Team up to date on customer contacts and resolution of any application problems.
• Accountable for assisting with retention and growth of contract and Time and Materials (T&M) revenue for areas of responsibility.
• Follows the service escalation process WI-FS-7.5.1.3.3-003.
• Ability to work evenings and weekends as required.
• Follows all pertinent requirements to meet ISO13485 certification as pertains to Field Service Engineers.
• Participates in both internal and external educational programs through professional associations, technical training courses, and seminars to develop and maintain the required current technical aptitude. Must maintain currency with imaging technology and networking technology.
• Lifts, carries and / or pushes / pulls various items (bags, boxes, cart, etc. of up to 100 lbs) while utilizing proper technique.
• Provide on-call service coverage on a rotating basis, as needed.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Requirements

Qualifications & Requirements

The following qualifications are the minimum requirements necessary to successfully perform this role, however, any equivalent combination of experience, education, and training, which provides the necessary knowledge, skills, and abilities, would be acceptable, subject to any legal and / or regulatory requirements.

Required Knowledge, Skills and Competencies

The anticipated hiring range is $95,000 . This range may vary and is based on several factors including, but not limited to, geographic location, work experience, education, certifications, etc.

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Salary : $95,000