What are the responsibilities and job description for the Senior Territory Manager position at Probo Medical?
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Description
SUMMARYThe Senior Territory Manager, based out of the Boston, MA area, will visit accounts with the goal of developing a professional relationship and educating the client on Probo Medical LLC offerings. The position will develop a client base within a 3 - 4 hour geographical radius to service diagnostic ultrasound equipment and offer client solutions based on their specific need. Those solutions include, but are not limited to, ultrasound service, ultrasound probe repair, ultrasound system sales, replacement probe sales, rentals, training, and system applications. Probo Medical LLC is the world's largest provider of multi-OEM ultrasound equipment.Probo Medical is a leader in the diagnostic imaging equipment industry, dedicated to providing high-quality, affordable imaging equipment and services to medical practices worldwide. Our mission is to increase access to healthcare services globally by reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare businesses. With revenues of roughly $250M, Probo Medical is a fast-growing, multi-national, PE-backed company poised for rapid growth both organically and inorganically. We are building a high-caliber, high-performing team to take us on this journey. Visit www.probomedical.com for more information.ESSENTIAL DUTIES AND RESPONSIBILITIESWork to learn and establish rapport with customers.Schedule and perform preventative maintenance.Generate revenue growth by offering solutions and products aligned with the service portfolio.Provide timely responses to service requests.Complete and submit applicable field service reports for invoicing.Develop a profitable territory performing service, selling service contracts, parts, systems.Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources.Troubleshoot and problem solve issues as they arise when doing service calls.Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies.Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectations and learning the client's ultrasound equipment portfolio and needs.Service Performance PM Completion (schedule & non-schedule) (Total) First-time fix rate with primary engineer Percentage of outstanding work orders Percentage of Field Service visits per field engineer per monthSales Performance PM and Billable Revenue to meet or exceed $25,000 per quarter Percentage of expiring maintenance contracts that are renewed Percentage of Probe Sales * Percentage of Equipment Sales Percentage of Probe Repair Sales Percentage of Contract Sales
Requirements
Required Education and Experience: High School Diploma/GED Knowledge of computers; PC competency to include utilization of Microsoft Office Suite products An established customer base is a plus. Be a self-starter. Creative problem solving. Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment. Ability to adapt to changing work requirements in a complex, fast-paced environment.- Ability to effectively operate in a independent environment to achieve assigned goals and objectives Robust organization/communication skills to exceed customer expectations. Strong interpersonal skills to develop relationships and be prompt and courteous.Preferred Education and Experience: Associate Degree in electronics (BSEE/BSEET/BSME/BSMET preferred) or 2 years' equivalent combination of education and experience.Experience with diagnostic Ultrasound equipment highly preferred, especially within a field service environment.An established customer base is a plus.TRAVEL REQUIREMENTS WORK ENVIRONMENT The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Monitor the typical field safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual.The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Ability to sit for long periods of time, working uninterrupted.
Probo Medical is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, sex, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.
Probo Medical is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, sex, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.
