Transportation Coordinator for Luxury Resorts

Job Overview

The Transportation Coordinator is responsible for providing safe and efficient transportation for hotel guests, staff, or clients to predetermined destinations. They create a positive and welcoming experience for passengers while adhering to traffic rules and maintaining the shuttle van in good condition.

Essential Job Functions:

1. Transportation:
• Safely operate the hotel's shuttle van to transport passengers to and from specified locations, such as airports, local attractions, and corporate offices.
• Follow designated routes and schedules to ensure timely pickups and drop-offs.
2. Guest Satisfaction:
• Greet passengers with a friendly and professional demeanor, offering assistance with luggage and ensuring a pleasant journey.
• Address passenger inquiries, provide information about the hotel and local area, and offer recommendations if requested.
3. Safety and Compliance:
• Adhere to all traffic regulations and safety protocols to ensure the safety of passengers and fellow road users.
• Maintain a clean driving record and demonstrate safe driving practices at all times.
4. Vehicle Maintenance:
• Conduct regular pre-trip inspections of the shuttle van to ensure it is in proper working condition.
• Report any maintenance or repair needs to the appropriate department and ensure routine maintenance tasks are scheduled and completed.
• Keep the shuttle van clean and presentable both inside and outside, ensuring a comfortable and inviting environment for passengers.
5. Communication:
• Maintain clear and professional communication with passengers, fellow drivers, and hotel staff.
• Relay relevant information, such as delays or changes to the schedule, to passengers and the hotel team.
6. Record Keeping:
• Keep accurate records of passenger trips, mileage, and any incidents that occur during transportation.
• Complete necessary paperwork or digital documentation related to transportation services.