What are the responsibilities and job description for the Assistant Director, Benefits Client Services position at Procare HR?
Start a new career as an Assistant Director, Benefits Client Services with Procare HR!
At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.
Why choose Procare HR?
As the Assistant Director of Benefits Client Services, you will lead a high-performing team dedicated to delivering a best-in-class customer experience. You will oversee benefits administration, resolve client inquiries, and drive process improvements to ensure compliance and operational excellence. By fostering a client-first culture, you will ensure accurate, timely, and compliant support while enhancing client satisfaction through continuous improvement and swift issue resolution.
What you will need:
At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.
Why choose Procare HR?
- Wage is $110,000 - $130,000/year| Credit given for experience
- Great Benefits Available
As the Assistant Director of Benefits Client Services, you will lead a high-performing team dedicated to delivering a best-in-class customer experience. You will oversee benefits administration, resolve client inquiries, and drive process improvements to ensure compliance and operational excellence. By fostering a client-first culture, you will ensure accurate, timely, and compliant support while enhancing client satisfaction through continuous improvement and swift issue resolution.
What you will need:
- Bachelor's degree in human resources, business administration, or a related field.
- Certification in benefits or HR (e.g., CEBS, SHRM-CP/SCP, PHR/SPHR)
- Minimum of 5 years experience in benefits administration, particularly in roles with direct client interaction.
- Minimum of 3 years of experience leading and managing a team, with a strong focus on overseeing benefits administration operations.
- Strong knowledge of HRIS and benefits administration software, preferably UKG Ready.
- Experience with client relationship management and resolving escalated issues.
- Proven ability to implement process improvements and manage KPIs or performance metrics.
- Strong understanding of benefits regulations and compliance.
- Health insurance with company paid premium for employee only coverage
- FSA and HSA options available
- Company paid dental insurance for employee only coverage
- Company paid life insurance
- Company paid short- and long-term disability insurance
- A 401K plan with company match and safe harbor contribution
- Paid Time Off
- Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident
This job posting contains some general information about what it is like to work with us and is not a complete job description. We perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.
We provide equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
We are an Equal Opportunity Employer.
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Salary : $110,000 - $130,000
