What are the responsibilities and job description for the Import Analyst position at ProCare Rx?
SUMMARY
The Import Analyst is responsible for troubleshooting and resolving issues with electronic files. This person will be responsible for all file imports for production. This position interfaces with clients to resolve these issues as well as discusses new formats, processes and timelines.
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
- Run client files in production.
- Troubleshoot and resolve file exchange issues.
- Test, troubleshoot and coordinate file imports.
- Liaison between the client and programmers on new layouts/enhancements.
- Document and maintain import instructions.
- Ensure import files are processed in a timely manner so as to meet all SLA requirements.
- Provide support and be cross trained on departmental staff duties.
QUALIFICATIONS AND REQUIREMENTS
- Excellent telephone etiquette and verbal communication skills.
- Customer service driven.
- Strong attention to detail and accuracy.
- Must possess the ability to coordinate functions with other departments in order to meet objectives in a timely manner.
- High technical aptitude including Excel, Word and other computer processes/programs preferred.
- Good mathematical and written communication proficiency preferred.
EDUCATION
Bachelor’s Degree preferred or equivalent work experience
PHYSICAL DEMANDS The Import Analyst position requires sitting, standing and occasional light lifting.
I confirm that I meet or exceed the educational and experience requirements set forth herein.
