What are the responsibilities and job description for the Information Technology Support Analyst position at ProcDNA?
About ProcDNA:
ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 150 across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey?
Key Responsibilities:
Laptop Management:
- Coordinate the ordering, setup, and distribution of laptops for all US employees.
- Manage inventory and perform routine maintenance and updates.
IT Infrastructure Oversight:
- Ensure all office locations are equipped with necessary IT equipment, including printers, monitors, conference room phones, and other related technology.
- Handle installation, maintenance, and troubleshooting of office IT infrastructure.
Security and Policy Implementation:
- Work collaboratively with our IT support team in India to ensure the implementation of appropriate security policies and protocols across all US offices.
- Educate and assist employees with best security practices and compliance with company IT policies.
- Conduct regular system maintenance tasks such as updates, patches, and backups
- Educate end-users on basic computer operations and best practices for data security
Requirements:
- Proven experience as a Computer Technician or similar role.
- Strong knowledge of computer systems, networks, and commonly used software.
- Excellent troubleshooting skills and attention to detail.
- Good interpersonal and communication skills.
- Ability to work independently and manage multiple tasks efficiently.
- Willingness to travel between US office locations as needed.
- Relevant IT certifications will be considered an asset.
What We Offer:
- An engaging and collaborative work environment.
- A role with significant impact and the opportunity to contribute to the growth of the company.
- Competitive compensation.
- Flexibility and the opportunity for a full-time position in the future.
Must Have:
🔹 Employment Type: Contract
⏳ Expected Hours: 1 – 5 per week
📅 Schedule: On-call, Weekdays
🎁 Benefits: Flexible schedule
🎓 Education: Associate degree (Required)
💻 Experience: 1 year in Windows & Help Desk (Required)
