Deployment Specialist

Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.  

The Deployment Specialist is responsible for the distribution and installation of products, solutions, integrations, and updates for both new and existing customers, as well as internal employees, across production and test environments. This is a hands-on role requiring strong troubleshooting abilities and the capacity to learn new technologies quickly in order to execute deployment tasks effectively, even when documentation is sparse or technical requirements are ambiguous. 

Why Procede? - This is what our Senior Director of Software Development has to say… watch this video  

Primary Job Responsibilities

• Manage and execute the distribution and installation of our products, integrations, and updates. 

• Deploy solutions in both production and test environments, ensuring proper functionality and alignment of Customer needs. 

• Configures and troubleshoots web-based applications in Internet Information Services (IIS) of production and test environments, including XML properties, bindings, SSL certificates, authentication, data sources. 

• Quickly identify and resolve configuration issues that arise during the deployment process. 

• Provides scheduled support as dedicated “point of contact” (weekdays/nights & weekends for example). 

• Identifies and documents bug details for Quality Assurance review. 

• Installs components of SQL, configures user logins and role-based permissions, stored procedures, creates and modifies ODBC connections, creates and modifies maintenance plans, performs backups where applicable and creates and modifies SSIS packages. 

• Assists support team on tickets requiring advanced knowledge (escalation where applicable). 

• Provide Effective-level troubleshooting to ensure smooth installations and minimal disruption. 

• Collaborate with cross-functional teams to maintain deployment schedules and ensure stakeholder communication. 
  

• Contribute to the development of best practices for deployments, ensuring all deployments are conducted with extreme attention to detail. 

• Keep up to date with new software versions and integrations, gaining new skills to stay ahead of evolving deployment requirements. 

Desired Qualifications/Skills

• Manage multiple deployment deadlines simultaneously, keeping projects on track; ability to tactfully communicate changes to schedules and set proper expectations with internal and external stakeholders. 

• Strong problem-solving skills, with an ability to troubleshoot issues effectively and efficiently. 

• Is self-motivated and capable of working independently but also enjoys collaboration in a team environment. 

• Ability to multitask; possesses strong time management skills. 

• Fast learner with ability to work with technical and non-technical customers and other stakeholders to generate clear, concise project plans and other related documentation. 

• Skills to perform intermediate Microsoft Windows Server OS administration. 

• Knowledge of principles and processes to provide best-in-class internal and external customer service. 

• Qualities of self-motivation, drive, reliability, responsibility, sense of ownership, dependability, detailed- oriented, organization, perform self-review and resolution without close supervision. 

• Performs job duties and/or special assignments and tasks under general supervision in capacity requiring special training, experience, and/or knowledge. 

Requirements 

• 1-2 years of experience in implementing, troubleshooting, and supporting technical integrations, applications, and price tapes across related technologies, preferred but not required 

• Proficiency in intermediate-level administration of Microsoft Windows Server operating systems. 

• Experience with SQL installation, user login and role-based permission configuration, stored procedure development, ODBC connection management, maintenance plan creation and modification, performing backups, and creating and modifying SSIS packages. 

• Bachelor’s degree required or equivalent relevant experience 

• Must be available to work weekends. Minimum of 1 weekend a month. 

Physical Requirements  

• Ability to sit at a desk, computer terminal or meeting table for a long period of time 

• Ability to use hands and fingers or adoptive equipment to safely operate assigned equipment 

• Ability to lift up to 20 lbs. 

• Ability to use telephone frequently for a long period of time, and to hear and speak clearly by telephone 

The Exciting Stuff  

Benefits  

• Medical, Dental and Vision  

• Competitive Compensation  

• Paid Time Off (PTO)  

• Volunteer Time Off (VTO)  

• 14 Paid Holidays  

• Lifestyle & Wellness Reimbursement  

• Retirement Plan with Company Match  

• Work equipment (laptop, monitor(s), keyboard, mouse, etc.)  

• Destination office in Solana Beach, CA  

• Hybrid work schedule   

Location and Compensation  

This is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote. The salary range for this role is $70,000 to $95,000 per year, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.  

In addition to our comprehensive benefit package, our company encourages and supports career development. We are equally invested in our employees’ success and believe in a partnership where individuals can grow professionally.  

Culture  

We work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events:  

Facebook: https://www.facebook.com/procedesoftwareofficial/  

LinkedIn: https://www.linkedin.com/company/procede-software  

We are proud of our company and welcome you to visit our website to see why and learn a little bit more about us https://www.procedesoftware.com/company/.  

We hope you are interested in our Company and our Deployment Specialist role and welcome anyone to apply!  

Please be sure to add notifications@app.bamboohr.com to your email contact list to ensure delivery of all correspondence from us.  

Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procede will not sponsor applicants for immigration-related benefits.  

Salary : $70,000 - $95,000