Demo
Salary Resume Critique Job Openings

Cloud Operations and Customer Support Engineer

Procession Systems
Springfield, VA Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 4/15/2025

Job Description

OVERVIEW :

In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support

GENERAL DUTIES :

  • Proactively managing and maintaining cloud infrastructure, ensuring high availability and performance.
  • Responding to and resolving customer issues, providing top-tier technical support and customer service.
  • Collaborating with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
  • Engaging in application monitoring to assist in identifying and addressing application performance or availability issues.
  • Continuously monitoring supporting application infrastructure to help identify and report on scalability and performance issues.
  • Developing and maintaining comprehensive documentation for application support procedures.

REQUIRED QUALIFICATIONS :

  • Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
  • 5 years of experience in IT, with a strong focus on cloud operations and customer support.
  • Proficiency with AWS cloud services and infrastructure management.
  • Exceptional troubleshooting and problem-solving skills.
  • Experience in providing customer-focused technical support.
  • Knowledge of Linux distributions (e.g., RedHat, CentOS).
  • Familiarity with DevOps practices, Agile / Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
  • Excellent communication and collaboration abilities.

    • CLEARANCE :

  • TS / SCI minimum

    • About Procession Systems

    About us

    Salary : $145,000

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Cloud Operations and Customer Support Engineer?

    Sign up to receive alerts about other jobs on the Cloud Operations and Customer Support Engineer career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $79,540 - $98,616
    Income Estimation: 
    $97,686 - $120,598
    Income Estimation: 
    $102,517 - $196,564
    Income Estimation: 
    $105,679 - $151,773
    Income Estimation: 
    $44,214 - $56,812
    Income Estimation: 
    $76,683 - $97,426
    Income Estimation: 
    $53,079 - $69,818
    Income Estimation: 
    $55,856 - $76,003
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $53,670 - $75,445
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $79,324 - $110,520
    Income Estimation: 
    $79,324 - $110,520
    Income Estimation: 
    $102,853 - $137,551
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Procession Systems

    Information Security Specialist
    Procession Systems
    Hired Organization Address Reston, VA Full Time
    Job Description GENERAL DUTIES : Responsibilities are full time on customer’s onsite and will cover classified programs ...
    Process Improvement Consultant
    Procession Systems
    Hired Organization Address Reston, VA Full Time
    Job Description OVERVIEW : We are seeking Process Improvement Analyst(s) to join our team and support our mission critic...
    Power Platform Developer
    Procession Systems
    Hired Organization Address Washington, DC Full Time
    Job Description OVERVIEW : We are seeking an energetic, team-oriented developer. The developer delivers high-quality pro...
    Program Director
    Procession Systems
    Hired Organization Address Washington, DC Full Time
    Job Description OVERVIEW : We are seeking a financial steward for the Customer’s Incentives Program and as scientific le...
    View More Jobs at Procession Systems

    Not the job you're looking for? Here are some other Cloud Operations and Customer Support Engineer jobs in the Springfield, VA area that may be a better fit.

    RQ192050 - Cloud Operations and Customer Support Engineer

    Scuttlebutt Services, LLC, Springfield, VA

    Senior Security/Cloud Engineer

    Customer Value Partners, Inc, Bethesda, MD

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!