What are the responsibilities and job description for the IT Support Specialist position at Procession Systems?
Job Description
GENERAL DUTIES :
The IT Support Specialist monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
The IT Support Specialist processes routine customer work orders such as adding routes and adding system accounts.
Required Skills
REQUIRED QUALIFICATIONS :
Bachelor's degree in Information Technology, Computer Science, or related field,
2 years of experience in IT Support
Extensive knowledge of Windows operating systems and Office.
Knowledge of SharePoint tools, including workflows, and SharePoint forms for tasks.
Excellent verbal (Phone customer interaction skills) and written communication skills.
Experience with general information technology.
Ability to work both as part of a team and independently.
Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing Environment (CE) for certification
CLEARANCE : Top Secret minimum
Desired Skills
DESIRED QUALIFICATIONS :
Microsoft SharePoint certification,
Experience with SharePoint Online and on-Premis and Office 365,
Familiarity with enterprise search solutions,
Knowledge of business process automation using 2013 SharePoint workflows,
Knowledge of Tableau for visualization and data analytics
About Procession Systems
About us
