What are the responsibilities and job description for the Program Manager position at Procession Systems?
Job Description
OVERVIEW :
As a program manager, you will lead client engagements focused on operationalizing innovation in the federal market. You will be responsible for building and maintaining relationships with senior government leaders and helping them foster an innovative culture that attracts emerging technology. You’ll identify new and creative ways to connect the government with startup technology companies, help the government change the way they operate to be more agile and innovative, translate government use cases to private sector speak, and deliver our product offerings to impact government missions. It's fast paced and exciting!
GENERAL DUTIES : Client Success
Become a trusted advisor and partner for government clients as they work to bring innovative, agile, and integrate cutting-edge technologies into their missions
Establish clear client retention goals and milestones, consistently checking in on progress toward goals
Anticipate client needs and proactively craft solutions with support from the client success leadership team
Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions
Ensure we deliver exceptional quality and superior value-add work to our clients on time and above expectations
Deliver workshops, write assessments and reports, and analyze qualitative and quantitative data to help clients solve their toughest problems
Proactively collect feedback from the client, review client concerns, and improve the client experience
Contract Management
Review and understand contract terms and conditions to ensure the company is compliant with client contracts at all times
Continuously monitor risks and propose solutions for fast resolution
Implement strong communication plans with clients related to contract status, risks, issues, opportunities, etc.
Monitor contract spending, deliverables, and burn rates; work closely with leadership and operations to ensure timely invoicing and contracting actions
Implement solutions efficiency in delivery and ensure target profitability is met
Required Skills
REQUIRED QUALIFICATIONS :
4 years of relevant work experience; preferably some experience working with DoD or the Army
The ability to analyze and visualize data for clients using statistical software, open source programming languages, or business intelligence tools
A keen ability to listen to clients and discern needs
Prior experience delivering and managing relevant government-facing client work
Strong understanding of contract management
Demonstrated experience and application in one or more of the following areas : government finance and budgeting, processes re-engineering, organizational design, policy, government culture-change, data analytics / visualization, and / or communications materials
The ability to work without being closely managed and the ability to continuously WOW
Ability to challenge client mindsets and offer alternative ways of approaching work while maintaining professionalism
Proven problem-solving, self-management, and organizational skills
Strong written and verbal communication skills
A desire and ability to work in an environment that is welcoming, open, transparent, curious, collaborative, fast, challenging, results-driven, and fun!
CLEARANCE :
US Citizenship required
About Procession Systems
About us
Salary : $96,000
