What are the responsibilities and job description for the Senior Director of Mission Success position at Procession Systems?
Job Description
OVERVIEW :
We are looking for a passionate Senior Director of Mission Success to contribute to our fast growing government consulting business! As a Senior Director, you will oversee the quality of our client engagements focused on operationalizing innovation in the federal market. You will be responsible for building and maintaining relationships with senior government leaders and helping them foster an innovative culture that attracts emerging technology. You’ll help the government change the way it operates to be more agile, ensure outstanding delivery in order to achieve client expectations, and deliver our product offerings to impact government missions.
GENERAL DUTIES : Client Delivery
Ensure world-class quality of delivery to our clients, continuously meeting or exceeding client expectations
Represent senior leadership at client meetings and establish relationships with government stakeholders, particularly with high level stakeholders, to understand their unique objectives and needs in order to drive client retention and growth
Oversee success metrics and outcomes defined with each client, and monitor progress to ensure the achievement of their desired outcomes
Proactively identify risks and solutions to mitigate them
Work closely with Sales to drive client retention, identify opportunities for account expansion, help scope new client engagements, and ensure that the delivery managers are consistently identifying opportunities for growth
Standardize and validate high quality delivery to our clients, and progress towards client outcomes via oversight of quarterly reviews and major deliverables
Help program managers and directors listen to government problems and translate them into success objectives
Manage Field Experts (1099 subject matter experts), identify potential new DFEs, and help the Client Success team effectively leverage them to deliver high-impact advisory support for our government clients
Serve as the senior escalation point on client conflicts or challenges
Leadership and Strategy
As a senior leader in the Client Success Team, work closely with the Managing Director of Client Success to support in the development and implementation of a client success strategy aligned with the company’s mission, vision, and business objectives
Mentor, coach, and train on exceptional delivery, managing government clients, addressing government problems, contract management, and proactive risk identification / mitigation
Proactively identify themes, areas of growth, and opportunities for improvement and collaboration to ensure Client Success and wider team growth and culture
REQUIRED QUALIFICATIONS :
10-15 years of relevant work experience (to include some government consulting and program management experience)
A keen ability to listen to client and discern needs
Prior experience delivering and managing relevant government-facing client work
Experience managing client buy-in and mitigating risks
Strong understanding of contract management
Demonstrated interest and experience in three or more of the following areas : government acquisitions, government finance and budgeting, policy, process re-engineering, and / or government culture-change
Ability to challenge client mindsets and offer alternative ways of approaching work while maintaining professionalism
CLEARANCE : Top Secret minimum
About Procession Systems
About us
