JOB SUMMARY

The Technical Writer produces technical documentation for the purposes of system development, operation, and maintenance. This individual is responsible for the quality, consistency, and accuracy of ProChem’s technical documentation and works closely with Sales Managers, Engineering resources, the Instrumentation & Controls Manager, and the Remote Monitoring Product Manager to ensure documentation and product quality. The Technical Writer reports to the Engineering Department Manager.

ESSENTIAL FUNCTIONS

• Manages the design, development, and publication of technical documentation

• Produces end user documentation for consumption by customers or other ProChem employees on the system design, operation, and maintenance procedures

• Oversees changes to technical documentation and version control on such documents

• Provides quality assurance for Water Systems department by comparing actual designs against engineering documents

• Provides quality assurance to Software Developer(s) by providing end user and usability feedback through HMI and remote monitoring website testing and simulation

• Supports corporate initiatives as needed (includes internal process documentation)

• Maintains professional and technical knowledge by participating in activities such as: attending educational workshops, obtaining certification(s), participating in company organized events, reviewing professional publications, establishing networks, and participating in professional societies.

• Performing special projects as assigned by manager

• Adhering to company policies and procedures

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to multi-task

• Strong independent work ethic

• Demonstrated writing talent

• Superior written, oral, and interpersonal skills

• Problem analysis and resolution skills

• Ability to maintain a high level of professionalism, confidentiality, and objectivity

• Effective teamwork and interpersonal skills

TRAINING, EDUCATION, & EXPERIENCE

• Bachelor’s degree in English, Technical Publications, or other related field

• Technical background preferred (science, engineering, chemistry, software development)

• Previous professional writing experience is required

PHYSICAL DEMANDS & WORK ENVIRONMENT

• General office conditions

• Daily computer use is required, and sitting, standing, and walking are parts of the daily demands. Occasional lifting, pushing, or pulling of up to 20 pounds is necessary.