What are the responsibilities and job description for the Patient Support Manager position at Proclinical?
Patient Support Manager - Contract - Lexington, MA
Proclinical is seeking a Patient Support Manager to work in a highly visible, strong team environment and provide exceptional Customer Service on all levels. The PSM will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy.
Skills & Requirements :
BA / BS in the life sciences or communications preferred.
3 -5 years of prior case management experience preferred.
Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals.
Ability to multitask, problem solve and work independently.
Liaison with patients and families.
Liaison with physicians and sites of care.
Work with specialty pharmacy partners, insurance companies and nursing agencies.
Work with Regional Business Managers, Patient Access Manager and Managed Care / Government Accounts team.
Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills.
Ability to handle sensitive information.
Ability to problem solve complex reimbursement scenarios and recommend solutions.
Ability to maintain composure and remain professional during difficult patient or medical calls.
The Patient Support Manager will :
Specifically, listen to and counsel patients and medical professionals, interpret their specific needs and provide friendly, professional and well-informed answers to their questions.
Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
Works closely with patient / family to case manage all steps required to gain access to therapy.
Acts as the liaison with medical offices
Work with Specialty Pharmacy and insurance companies to obtain reimbursement information.
Perform benefit investigations with insurance companies as required.
Counsel patient / family on reimbursement options.
Manage patient transition to our products.
Work with nurses to provide injection / infusion training to patients.
Responsible for maintaining case history for all assigned patients in the CRM system.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Patient Support Manager?
Sign up to receive alerts about other jobs on the Patient Support Manager career path by checking the boxes next to the positions that interest you.
