What are the responsibilities and job description for the Attorney Liaison position at ProCo?
Position Description
This Attorney Liaison position is situated in the Attorney Collections Department. The Attorney Liaison performs duties that support and enhance the collection of outstanding patient accounts receivables through communication and interaction with attorney offices, insurance carriers, patients and any other payor sources that involve outstanding patient account balances. The ATTORNEY LIAISON is responsible for keeping current and updated information in three vital areas : 1. Case status for personal injury claims, 2. Claims status for third-party payor sources, and 3. Payment status on all negotiated balances. The ATTORNEY LIAISON has significant interaction by phone and computer with legal offices, insurance companies and patients. The ATTORNEY LIAISON is expected to meet productivity expectations on a daily basis.
Position Duties
The position requires the following primary duties to be successful :
- Contacts attorney offices to obtain case status and insurance information
- Follows up with insurance companies to obtain claims status
- Follows up with attorneys' offices on payment status of negotiated balances
- Sends correspondence to attorney offices and patients to initiate negotiations and / or obtain case status
- Assists Clinics and / or Verifiers to secure missing case / claims information
- Updates patient accounts with current and accurate information to allow for successful verification and correct billing
- Updates attorney offices with treatment status and current patient balances
- Confirms attorney receipt of patient records and bills or secures missing information for the attorney's office
- Confirms all payments received are the correct negotiated amounts
- Answers "Zero Line" for all corporate departments
- Assists Medpay (MP) and Major Medical (MM) team to facilitate receipt of monies owed
- Opens and sorts mail; logs checks (payments)
- Other duties as requested of the department manager that are consistent with and appropriate for this position title and role
Position Expectations
To perform the position successfully, an individual is expected to :
Position Metrics
The execution of the position is quantifiably measured by the following :
Position Requirements
Position Miscellaneous
Requirements
Position Requirements
