What are the responsibilities and job description for the Billing Administrator position at Procom?
On behalf of our client, Procom Services is seeking a Billing Administrator for a 6-month contract. This role is 100% remote (working EST hours).
The main responsibility of this role is to provide support to the business on the processing of credit memos and free text invoices that are a result of invoicing errors requiring corrections. The individual will be responsible for ensuring all approvals were obtained / retained prior to issuing any credit memos and full understanding of items requiring a free text invoice.
These individuals will provide this support to both Service and Install and will be required to understand all billing protocols when issuing free text invoices. They will interact with the Install and Billing Supervisors as needed when working through free text invoices.
DUTIES AND RESPONSIBILITIES :
- Install Billing validation, creating the invoice, put billing package together depending on customer requirements / specifications, ensuring that the data is processed accurately and in a timely fashion. Maintain organized, accurate, and complete billing files. Determine method of delivery based on customer specifications.
- Service Branch Billing end customer in accordance with our company policy and customer protocol.
- Perform various financial transactions related to billing and support the entire billing process.
- Be the key resource for billing support for credits and free text invoicing requests.
- Establish and maintain professional working relationships with customers and others involved in the billing process. Must be able to recognize confidentiality issues and protect such information from inappropriate disclosure.
- Problem solving and resolution - identifying issues and following through to resolution with the necessary individuals.
- Employees will also perform other reasonable related duties as assigned by their immediate supervisor or manager.
- Respond to external / internal emails in a timely manner.
- Communicate effectively when issues arise.
QUALIFICATIONS :
