What are the responsibilities and job description for the CALL CENTER REPRESENTATIVE position at Procom?
Call Center Representative
On behalf of our Personal and Digital Banking client, Procom is searching for a Call Center Representative for a 6-month role. This position is a remote position with potential for in-person training if a group is brought on at once.
Job Description :
The Call Center Representative will be responsible for handling day-to-day operations in a fast-paced contact center environment. This role involves engaging in client-focused conversations to resolve inquiries and promote banking products and services. The representative will work independently, supported by team leads and mentors, to ensure exceptional client experiences.
Responsibilities :
- Engage in meaningful client-focused interactions
- Provide support and manage client accounts and products
- Identify and recommend solutions based on client needs
- Educate clients on digital banking capabilities
- Proactively suggest banking options to achieve client financial goals
- Navigate multiple software applications efficiently
Mandatory Skills :
Nice-to-Have Skills :
Assignment Length :
This is a 6-month contract position with the potential for an additional 6-month extension and conversion based on performance and budget.
Start Date : ASAP
Assignment Location :
Worth, Illinois, United States. This position is remote with potential for in-person training.
