Senior Content Operations Specialist

We're looking for a Senior Content Operations Specialistto join Procore's exceptional Product Education Team. In this pivotal role, you will be instrumental in optimizing the workflows, systems, and processes that support the creation, management, and delivery of our impactful educational content.

As a Senior Content Operations Specialist, you'll partner closely with instructional designers, technical writers, product marketing managers, and localization teams to streamline content production and distribution across various platforms. Use your deep understanding of content management systems, exceptional project management skills, and sharp analytical abilities to drive efficiency, improve content quality, and enhance the overall learner experience. This is an exciting opportunity to shape the future of product education at a leading construction technology company-Elevate your career and make a tangible impact on our users. Join us!

What you'll do:

• Lead the development and implementation of standardized content workflows and processes to ensure efficiency and consistency across all educational materials.

• Manage and optimize our content management system (CMS) and related tools, ensuring data integrity, accessibility, and scalability.

• Collaborate with cross-functional teams to define content requirements, establish timelines, and track project progress, proactively identifying and resolving potential roadblocks.

• Develop and maintain content style guides, templates, and governance frameworks to ensure brand consistency and content quality.

• Analyze content performance data and provide actionable insights to inform content strategy and identify areas for improvement.

• Implement and manage localization workflows, ensuring accurate and timely translation and adaptation of educational content for global audiences.

• Evaluate and recommend new technologies and tools to enhance content operations and improve team productivity.

• Provide training and support to content creators on content operations processes, tools, and best practices.

What we're looking for:

• 5 years of experience in content operations, learning operations, or a related field.

• Expertise in managing and optimizing content management systems (CMS), preferably experience with platforms like Contentful, Drupal, or similar.

• Proven ability to develop and implement efficient content workflows and processes.

• Exceptional project management and organizational skills, with a demonstrated ability to manage multiple projects simultaneously.

• Strong analytical and problem-solving skills, with the ability to interpret data and drive data-informed decisions.

• Excellent communication and collaboration skills, with the ability to effectively partner with cross-functional teams.

• Experience with localization processes and tools is highly desirable.

• Bachelor's degree in a related field such as Communications, Information Management, or Education Technology.

Base Pay Range $90,400 - $124,300. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.