What are the responsibilities and job description for the QA Consumer Complaints Leader position at Procter & Gamble?
Job LocationMasonJob DescriptionThe company has made a significant commitment to the transformation of our consumer complaints management system. Our CCMO Team (Consumer Complaints Management Organization) has been chartered to Design and Implement a comprehensive corporate consumer complaints management system that assures worldwide regulatory compliance for all P&G products. The Consumer Complaints QA B1 leader has overall responsibility for the complaint management process, the associated compliance work and action planning. They review consumer comment data, prepare in-depth complaint reports, analyze complaints to identify potential design, executional or mixed issues for the sector, communicate these to the Technical Community, and hold CCMO QA and the customers accountable. They also lead the cross functional consumer comment reviews and participate in Senior Management Reviews. The B1 leader contributes to enhancing the overall process, ensuring compliance, and delighting consumers, while driving simplification through automation or digitization and supporting the Quality Assurance digital transformation. The CCMO QA B1 leader has a passion for growing people.The CCMO QA B1 Leader owns the QA Consumer Complaints system processes for a business unit. Leadership of processes and / or systems will include (but is not strictly limited to) liaison between Consumer Relations, Global Product Stewardship, R&D, Global Safety and Surveillance Analysis and PS sites to ensure proper coding, handling & investigation of complaints, complaint review / assessment and closure of complaint files. They are responsible for data tracking, signal / trend analysis, change control management, complaint escalation, documentation, and process performance. May also be a key leader in the preparation and analysis of quality results data for monthly and quarterly communications and for coordinating the execution of management reviews. Provides support during inspections and audits related to the broader P&G Consumer Complaint Management system (end-to- end program and associated QA responsibilities).Job QualificationsRequired :
- Must have a minimum of a bachelor's in Engineering or Physical Sciences (Chemistry, Microbiology, etc.).
- Interest in Quality Sciences
- Excellent written / oral communication, Critical thinking, and problem-solving skills
- Strong analytical thinking, leadership, digital skills, and innovation
- Knowledge of regulatory affairs, GMP, material qualifications, validation, and product launches preferredWhat we offer is an exciting and diverse set of opportunities to solve problems that come with being one of the largest consumer goods companies in the world. You have many interests, and our scale enables you to explore these interests and apply your problem-solving skills.Visit http : / / www.pg.com to learn more.Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree / credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary bonus (if applicable) benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ's, please click HERE.Procter & Gamble participates in e-verify as required by law.Qualified individuals will not be disadvantaged based on being unemployed.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Job ScheduleFull timeJob NumberR000116569Job SegmentationRecent Grads / Entry Level (Job Segmentation)Starting Pay / Salary Range$85,000.00 - $115,000.00 / year
Salary : $85,000 - $115,000
