What are the responsibilities and job description for the Leadership Role Lender Services position at Proctor Loan Protector?
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Job Title: Leadership Role Lender Services
FLSA Status: Exempt
Department: Lender Solutions
Location: Proctor – 166
Proctor Loan Protector is seeking various levels of leadership roles within our company. We are excited to speak with you and discuss our current opportunities.
Who are we? What do we do? Company Overview:
Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.
What’s the culture like at Proctor Loan Protector?
At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.
What can I expect from working at Proctor Loan Protector?
- Fun work environment with a variety of work
- Being part of a team
- Career growth
- Ability to highlight your skills
- Feel valued
- Great benefits, pay and culture
Tell me more about this role, what would I be doing?
Summary:
Responsibilities include:
- Organizing and directing the day-to-day activities related to the operations of the department. Managing, training and guiding teammates in performing their duties. Provides support, reports and resolves problems and complaints. Monitors team and departmental performance and analyzes reports. Responsible for having a practical mind to solve problems on the spot, collaborated with an ability to see the “big picture” and make improvements. Focus on goals to increase customer satisfaction and to ensure our agents meet their weekly, monthly and quarterly quotas.
- Responsible for the daily oversight and management of the team of supervisors charged with achieving client deliverables through high performance teams. Supervise daily operations and performance while aiming for maximum efficiency and cost-effectiveness in the department.
- Provide daily oversight and management of the team of mentors charged with achieving client deliverables through high performance teams. Supervise daily operations and performance while aiming for maximum efficiency and cost-effectiveness in the call department.
Competencies:
- Results-driven
- Ability to multi-task while meeting deadlines
- Customer/Client Focus – the tendency to strive to exceed customer expectations.
- Complex Problem Solving
- Planning/organizing/prioritizing
- Exemplary interpersonal skills
- Effective oral and written communication
- Adaptability/flexibility/agile
- Proven leadership experience
- High regard for safety
Physical Requirements Necessary on a Regular Basis:
- Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
- Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
- Vision sufficient for use of a computer monitor.
- Sedentary position. Ability to sit at a desk 7-8 hours per day.
- Worker not substantially exposed to adverse environmental conditions
Pay Ranges:
Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.
This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.
EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
