What are the responsibilities and job description for the Delivery Leader position at Prodapt North America?
Job Details
Job Overview: We are seeking an experienced and dynamic Director- Delivery Leader with a strong background in Operational Support Systems (OSS) within the telecommunications industry. The ideal candidate will possess exceptional leadership skills and a proven track record of delivering medium to large-scale managed services programs. This role requires a hands-on approach to OSS support, a collaborative mindset, and the ability to solve complex problems efficiently.
Key Responsibilities:
- Lead the delivery of medium to large managed services programs, ensuring commitments to customers are met.
- Collaborate effectively with customer teams, onsite personnel, and Prodapt teams in India to foster a cooperative work environment.
- Exhibit strong problem-solving skills, providing guidance and technical support to team members.
- Manage routine managerial tasks including resource planning, hiring, transitioning, coaching, mentoring, and reporting.
- Prepare and present Weekly Status Reports (WSR) and Monthly Status Reports (MSR) to stakeholders.
- Utilize ITIL processes and ticketing systems to prepare comprehensive reports.
- Oversee rotational shift-based projects, ensuring operational continuity.
- Facilitate the transition of projects from other vendors or customers.
- Support the Delivery Head with initiatives aimed at margin improvement.
- Build and maintain strong relationships with customers by effectively managing their expectations and providing timely solutions.
- Be ready to travel for customer meetings as required.
Qualifications:
- 10 years of relevant experience.
- Proven experience in a similar role with hands-on OSS support in the telecommunications sector.
- Strong leadership and people management skills, with the ability to motivate and guide teams.
- Excellent communication (written, verbal, and presentation) and interpersonal skills.
- Self-motivated and decisive, with the ability to adapt to changing demands and environments.
Demonstrated experience managing large projects with successful outcomes.
Preferred Skills:
- Experience in transitioning projects from other vendors or customers.
- Knowledge of continuous process improvement techniques and best practices.
Technical proficiency and analytical thinking to navigate complex issues.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
