What are the responsibilities and job description for the Business Administrator / Technical Writer position at Prodapt?
Overview
Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world. Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers. Today, Prodapt’s clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30 countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80 locations globally.
We are seeking a highly organized and detail-oriented Business Administrator / Technical Writer to join our project management team. The ideal candidate will be responsible for providing administrative support, creating and managing documentation, process flows, technical papers, and ensuring effective communication within the team. This role requires a blend of business administration skills and technical writing expertise to support various projects and initiatives.
Responsibilities
• Technical Writing: Develop clear and concise technical documentation, such as user playbooks, training materials, and process guides, to support project deliverables.• Documentation Management: Create, maintain, and organize project documentation, including project plans, status reports, meeting minutes, and other relevant documents.• Administrative Support: Provide comprehensive administrative support to the project management team, including scheduling meetings and managing calendars.• Communication: Facilitate effective communication within the team and with external stakeholders by preparing and distributing project updates, newsletters, and other communications.• Data Analysis: Assist in data collection, analysis, and reporting to support project decision-making and performance tracking.• Process Improvement: Identify opportunities for process improvement and contribute to the development and implementation of best practices within the team.• Collaboration: Work closely with project managers, business analysts, and other team members to ensure project goals and objectives are met.
Requirements
• Proven experience in business administration and technical writing, preferably within a project management environment.• Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.• Excellent written and verbal communication skills, with a keen attention to detail.• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Project management software knowledge would be an asset.• Ability to work independently and collaboratively in a fast-paced, dynamic environment.• Familiarity with project management methodologies and tools is a plus.Optional Additional Skills:• Experience in the telecommunications industry.• Knowledge of content management systems and document control processes.• Certification in project management (e.g., PMP, CAPM) or technical writing (e.g., CPTC) is an asset.
