Dental Service Technician

ProDental, Inc. is focused on providing the best products, technologies, services and business solutions to dental markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. As employees develop their basic install and basic repair skills, they have growth opportunities with ProDental! Join a company that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

Install and/or Repair Dental Equipment:

• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
• Follow checklists, ensuring all critical parts are examined.
• Perform other duties as assigned

Customer Service:

• Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.

Required Qualifications

• Demonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similar
• Ability to thrive in a fast-paced environment
• Requires basic computer skills and ability to use smart phone/tablet technologies
• Inventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as needed

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desired
• Excellent organization and problem-solving skills
• Strong work ethic
• Knowledge of Microsoft Outlook, Excel and Teams is helpful
• Strong verbal and written communication skills
• Demonstrated sense of urgency while following ProDental's business conduct and code of ethics and responsibilities
• Excellent customer service and interpersonal skills to be the face of Patterson at customer sites

Physical Demands

• Must be able to remain in a stationary or driving position up to 100% per day.
• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
• Must be able to reach at shoulder level and reach at waist level up to 25% per day.
• Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
• Must be able to climb steps and/or ladders less than 5% per day.

Travel and On-call

• 100% travel to customer sites in a local geographic area
• Occasionally out of town for overnight and/or after-hours

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits.
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No weekends

Supplemental Pay:

• Commission pay

Ability to Commute:

• New Albany, IN 47150 (Required)

Ability to Relocate:

• New Albany, IN 47150: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $30