Client Success Manager - US Citizen

ProDIGIQ is a technology company that provides innovative products and services exclusively to the aviation industry, including operations management, safety management, lease management, maintenance management, flight operations, flight scheduling, and gate management. We utilize typical web technologies, but the software we build for our clients are anything but typical. We empower our aviation clients, such as Frontier Airlines, Boeing and Los Angeles International Airport (LAX), to name a few, with powerful, scalable and intuitive software solutions that improve the safety, quality and efficiency of their operations.

We are looking for a Client Success Manager to join our growing team. Please note that this position is not remote; it requires on-site work in our Thousand Oaks, California office. As a Client Success Manager, you will possess a deep understanding of our systems and work closely with clients to ensure that our system meets all their needs. You will be involved in every stage of the project life cycle, from initial assessment to implementation and product release. The ideal candidate is an exceptional professional who thrives at the intersection of client engagement and product development, has a strong background in technical product management, has the work ethic necessary to get things done in a fast-paced environment, and can work effectively in a collaborative environment.

Responsibilities

• Execute the entire onboarding journey for new clients
• Develop detailed project plans to lead and drive complex projects to completion
• Manage all aspects of the client implementation process and project life cycle
• Collaborate with the Engineering team to scope client requests
• Maintain strong relationships with clients to manage client expectations and ensure client satisfaction
• Manage portfolio of clients at various stages
• Manage and provide mentorship to a team of Client Success Specialists
• Oversee team performance in meeting goals and expected milestones
• Review and improve processes to ensure effective client implementation and management practices

Qualifications

• Must be a US Citizen (Due to Government Contract Requirements)
• Minimum 5 years of software implementation experience required
• Extremely customer-focused and service-oriented
• Strong professional and interpersonal communication skills
• Strong technical project management skills, including experience in client engagement and software development
• Knowledgeable about implementation in a SaaS environment
• Must be reliable and flexible
• Ability to quickly learn technical concepts and communicate complex information effectively
• Ability to multitask and manage time effectively to handle multiple projects simultaneously
• Ability to work under tight deadlines
• Solution-oriented and creative approach in addressing complex problems
• Must be able to commute to ProDIGIQ's office in Thousand Oaks, as this position is on-site only

The base salary is between $85,000 and $115,000 per year, not including additional benefits.