Systems Administrator

Job Description

Job Summary

We are seeking a skilled Systems Administrator to join our dynamic IT team. This position will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations for complex systems and structures. This role requires a strong understanding of various operating systems, cloud services, and system architecture. The Systems Administrator will play a critical role in supporting our development teams and enhancing our operational efficiency. This is a senior position that is very hands on and will need to balance the pressures of solving and supporting advanced level technical issues with clients and escalations among the internal Prodigy team.

DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

• Honest, self-motivated, professional, team player and the ability to work with minimal supervision
• Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities
• Prioritizing multiple tasks in high pressure situations
• Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution
• Provides advanced level installation, support, and maintenance of physical and virtual servers, core infrastructure (switching, routing, firewall) and other computer systems
• Provide highest level escalation helpdesk support and resolve problems to the end user's satisfaction
• Plans and coordinates system utilization, and performs growth analysis and capacity planning
• Provides installation, support, and maintenance of servers and other computer systems
• Efficiently manages configuration of desktops, servers and services (IIS, e-mail, AD, DNS, etc.)
• Assists with planning for and responding to service outages and other problems (SLE's)
• Coordinates with CTO regarding hiring process and vetting
• Creates documentation and SOPs for Operations team and improvement of internal processes
• Will be responsible for taking calls on an On-Call rotation
• Execute other assigned tasks as delegated by Management
• Travel to customers offices when needed (reliable transportation is required). Mileage will be reimbursed accordingly
• Punctuality is required
  
  

SUPERVISORY RESPONSIBILITIES: As designated by CTO

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully
• Develops alternative solutions
  
  

Customer Service

• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Responds to requests for service and assistance
• Meets commitments
  
  

Interpersonal Skills

• Maintains confidentiality
• Listens to others without interrupting
• Keeps emotions under control
  
  

Oral Communication

• Speaks clearly and persuasively in positive or negative situations
• Listens and gets clarification
• Responds well to questions
  
  

Written Communication

• Writes clearly and informatively
• Able to read and interpret written information
  
  

Leadership

• Exhibits confidence in self and others
• Inspires and motivates others to perform well
• Effectively influences actions and opinions of others
• Accepts feedback from others
• Gives appropriate recognition to others
  
  

Managing People

• Includes staff in planning, decision-making, facilitating and process improvement
• Makes self-available to staff; Provides regular performance feedback
• Solicits and applies customer feedback (internal and external)
• Fosters quality focus in others
• Improves processes, products and services
  
  

Quality Management

• Looks for ways to improve and promote quality
• Demonstrates accuracy and thoroughness
  
  

Business Acumen

• Understands business implications of decisions
• Aligns work with strategic goals
  
  

Ethics

• Treats people with respect
• Keeps commitments
• Inspires the trust of others
• Works with integrity and ethically
• Upholds organizational values
  
  

Organizational Support

• Follows policies and procedures
• Completes administrative tasks correctly and on time
• Supports organization's goals and values
  
  

Strategic Thinking

• Develops strategies to achieve organizational goals
• Understands organization's strengths & weaknesses
  
  

Judgment

• Displays willingness to make decisions
• Exhibits sound and accurate judgment
• Supports and explains reasoning for decisions
• Includes appropriate people in decision-making process
• Makes timely decisions
  
  

Motivation

• Sets and achieves challenging goals
• Demonstrates persistence and overcomes obstacles
  
  

Planning/Organizing

• Prioritizes and plans work activities
• Uses time efficiently
• Plans for additional resources
• Sets goals and objectives
• Organizes or schedules other people and their tasks
  
  

Professionalism

• Approaches others in a tactful manner
• Reacts well under pressure
• Treats others with respect and consideration regardless of their status or position
• Accepts responsibility for own actions
• Follows through on commitments
  
  

Quality

• Demonstrates accuracy and thoroughness
• Looks for ways to improve and promote quality
• Completes work in timely manner
  
  

Attendance/Punctuality

• Is consistently at work and on time
• Dependability
• Follows instructions, responds to management direction
• Takes responsibility for own actions
• Keeps commitments
• Commits to long hours of work when necessary to reach goals
• Innovation Meets challenges with resourcefulness
  
  

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Employee is required to maintain a valid driver’s license with reliable transportation.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Job Type: Full Time

Required education:

• BS or MS degree in IT, Computer Science or related field
• License/Certification: MCSE, MCITP, CCNA, CCNP, VCP
  
  

Required experience:

• 10 yrs. plus experience as a Systems Administrator or Server Engineer
• Enterprise level Networking Experience / Advanced Switching & Routing troubleshooting – configuration and administration
• Microsoft Windows Server 2016 or later
• Microsoft Windows Server Roles: AD, DNS, DHCP, DFS, IIS, GPO
• Advanced PowerShell knowledge
• Advanced VoIP / SIP configuration and support
• Exchange 2016 or later
• Advanced Office 365 Administration
• Microsoft Azure, Entra ID, and Microsoft Endpoint Management Administration - Strong implementation & support knowledge
• Microsoft Intune or SCCM - Strong implementation & support knowledge
• Advanced Firewall Configuration (Cisco Meraki is a plus)
• Networking Experience
• Strong Performance analysis and troubleshooting skills
• Strong documentation skills
• Spam Filter technologies
• Hands on equipment experience (rack, and stack, physical wiring)
• Back-up Solutions
  
  

If you are passionate about technology and eager to contribute to a collaborative environment, we encourage you to apply for this exciting opportunity as a Systems Administrator!