What are the responsibilities and job description for the CALL CENTER SPECIALIST position at Prodigy Resources?
We are looking for a Call Center Specialist to join our team in Stanford, CA.
Job Responsibilities :
- Provide directory assistance, connect callers to appropriate departments, faculty, staff, physicians, patients, or students, and facilitate conference calls.
- Quote long-distance calling rates, clarify dialing capabilities, and provide general assistance with telephone and paging systems.
- Page medical staff and doctors for incoming calls and announce pages within the Medical Center. Provide critical support during off-hours using on-call rosters and other reference materials.
- Dispatch emergency medical teams in response to medical alerts, including situations like cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies.
- Offer off-hours support and coverage for various entities.
- Use call center and collaboration tools to ensure quick, effective resolutions for initial calls.
- Perform various administrative duties, such as maintaining directories, creating internal reports, updating reference materials, performing system diagnostics, and processing internal forms.
- Participate in continuous improvement efforts, including mentoring colleagues, assisting with training, and suggesting process enhancements.
- Follow all safety protocols and guidelines.
Requirements :
Physical Requirements :
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