Associate Director of Membership and Membership Engagement

About the Position

This is a new, full-time position within an expanding Membership Department, and serves in a right-hand capacity to the Director of Membership. The Producers Guild of America is a non-profit trade organization that represents, protects and promotes the interests of all members of the producing team in film, television and emerging media. 

Responsibilities break down as follows:

• Member Engagement and Benefits Program Management - 50%
• Membership Vetting and Workflow Procedures - 25%
• Member Recruitment and Cultivation - 25%

Key Details

• Annual Salary: $75,000 - $80,000
• The position reports to the Director of Membership and the Associate National Executive Director
• Location: Los Angeles office. The Guild works on a hybrid schedule of in-office on Tues, Wed and Thurs and remote on Mon and Fri. 

Please upload a resume and cover letter as one PDF. We invite you to respond to the following prompts in your cover letter:

• Please tell us how your background and experiences are relevant to the position.
• What is of particular interest to you about the position?

Responsibilities

Member Engagement and Benefits Program Management 

• Work with the Director of Membership and Guild leadership on creating tools and reports to quantify member engagement and develop strategies for areas requiring improvement.
• Refine New Member Onboarding Procedures, Communications and Engagement strategies (includes a blend of virtual and in-person engagements, refreshing website content, direct and personalized communications, etc.) 
• Evaluate the Guild’s current member benefits package. With the Department Director and Guild leadership, develop recommendations for adding greater value (i.e., service enhancements, increased meaningful discounts, access to curated events and programs)  and manage the implementation and execution of these benefits. 
• Oversee the department’s special communications to members on behalf of Guild leadership.
• Work with the Programs and Events department in building out the year-round Mentorship program.

Membership Vetting and Workflow Procedures

• Become expert in understanding Guild policies and procedures pertaining to membership qualifications and eligibility so that you are skilled at communicating them internally and to member prospects.
• Become expert in the current vetting procedures workflow

• Work with the Digital Marketing Manager to create membership assets (e.g., digital brochures and ads providing high level information on membership eligibility requirements and the benefits of membership) 
• Work with Guild leadership in establishing ongoing systems for developing, managing and reporting on membership cultivation activities and events.
• Actively participate in the design, development and execution of communications to members.

Skills / Minimum Requirements

• A minimum of 6 years of previous experience in film or television or organizations supporting filmmakers. You must have more than a cursory understanding of producing.
• Experience in film and/or television production is a plus, though it is understood that you may not have direct experience in both.
• Strong project management. While you may work independently on projects, it is critical that you are visibly engaged in collaboration with colleagues within the department, across the staff, and most importantly, across the membership.
• Expert in diplomacy and capable of diffusing challenging situations or discussions, rather than escalating them.
• A meticulous attention to detail, including proofreading and fact-checking.
• An understanding of the industry and relationships interfacing with producers so that you can identify services and relationships to foster that can enhance benefits to members.
• Excellent communication skills - on the phone, in-person and written. You will be required to communicate diplomatically with numerous stakeholders within and external to the organization on a timely basis. 
• Proven leadership, prioritization, and analytical skills.
• The Producers Guild staff uses the following tools. It is expected that you are comfortable using them: MS Office suite, One Drive, Sharepoint, Zoom Meeting, Zoom Webinar, MassMailer, Airtable, Submittable, entire Adobe suite (including InDesign, Photoshop and Illustrator), Google suite, Slack, Mailchimp and Survey Monkey. You must be comfortable learning Nimble/Salesforce (our association software database).
• Confidence in using MS Excel as a statistical and analytical tool, along with its use in database management (e.g. data imports, mass updates, etc).
• Cloud computing, and cloud storage – and best practices of both.
• Bachelor’s degree OR equivalent experience.

Preferred Requirements 

• This is a full-time position with managerial responsibilities. You may need to work and / or attend evening and / or weekend events on occasion.

• Ability to actively contribute from day one in a fast-paced and growing department.
• Customer service is key to success in this position. The Guild has 8,500 active members and members expect prompt responses to questions and requests. You will need to be comfortable engaging with members in-person at PGA and other industry events, on the phone and on email. Strong candidates should be prepared to discuss in detail relevant “customer service” elements of prior roles.
• Prior experience working with a nonprofit organization or membership association is helpful, but not mandatory.  
• It is critical that you have a positive, self-motivated attitude. In many ways, the Membership Department serves as the first (and/or primary) point of contact for member prospects and current members.

Benefits

• PGA offers employees medical, dental and vision coverage options.  
• The Guild has 10 paid holidays per year and 2 paid personal days.
• For employees based in California, monthly parking at the PGA office is paid by the Guild. 
• The Guild believes in providing its employees with access to discussions about the future direction of the organization and its governance. All employees are invited to attend meetings of the Board of Directors and other key annual events.

The Producers Guild is committed to the highest standards of professionalism and ethical conduct in its operations and activities. We foster an inclusive environment where people of different experiences, perspectives, interests, and ideas are valued, engaged, and enjoy full opportunities to collaborate, contribute and grow professionally. All PGA members must behave in a professionally appropriate and courteous manner towards PGA staff, interns, members, volunteers, guests, event hosts, partners, affiliates, and others. 

The Guild is committed to promoting access, diversity, equity, inclusion, respect, and safety in the production process and across the industry. 

The Producers Guild of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. 

COVID Policy

PGA requires full vaccination against COVID-19 for all employees, subject to limited, legally required exceptions. Proof of vaccination, or documentation supporting an exception to this policy, will be required prior to employment. The position requires working at events.

Salary : $75,000 - $80,000