What are the responsibilities and job description for the CSR/Dispatch position at Product Air Heating and Cooling?
Job Summary
Are you a highly organized and customer-focused individual with a passion for problem-solving? Join our dynamic team as a CSR/Dispatcher in the HVAC and Electrical industry! In this exciting role, you will be the first point of contact for our clients, helping to ensure their needs are met quickly and efficiently. You’ll work directly with technicians and customers, managing service requests, scheduling appointments, and providing exceptional customer service. This is a great opportunity to be part of a fast-paced team that is committed to delivering high-quality service and improving lives every day.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Schedule and dispatch HVAC and Electrical technicians based on priority and availability.
- Maintain accurate records of service requests, appointments, and technician assignments.
- Coordinate with technicians to ensure timely service delivery.
- Provide customers with updates and ensure satisfaction throughout the service process.
- Handle any service-related issues or concerns in a timely and effective manner.
- Other responsibilities as assigned
- Requirements
- Previous experience in customer service or dispatching, ideally in the HVAC or electrical industry.
- Excellent communication and problem-solving skills.
- Strong organizational skills and ability to multitask.
- Ability to work in a fast-paced environment.
- Previous experience as a Dispatcher
- Familiarity with Service Titan is a plus
- Ability to multitask, prioritize, and manage time effectively
At Product Air Heating and Cooling LLC, we are dedicated to enhancing the comfort and well-being of our clients through exceptional service. If you are eager to contribute to a team that makes a meaningful impact on the lives of others, we encourage you to apply today and join us in our mission of excellence.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Marysville, WA 98270 (Required)
Ability to Relocate:
- Marysville, WA 98270: Relocate before starting work (Preferred)
Work Location: In person
Salary : $25 - $28